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The role of digital learning

in HMRC's Brexit strategy

A critical learning and engagement blend is

key to HM Revenue & Custom's contingency

measures to keep trade moving.

In the event of a no deal EU-exit, there could

be an urgent need for Customs Declarations

to be completed by UK customs agents - for

all EU imports and exports - for the first time

since 1973. The training requirement for this

exceptional project is to upskill the customs

intermediary sector to continue trade with

Europe, through the same processes as other

international markets.

The current customs process in the rest of the

world requires a complex body of technical

knowledge. There are statutory policies, tariff

classification codes, prohibitions, restrictions

and exemptions that need to be understood -

as well as high volumes of forms that must be

completed reliably and accurately to avoid

significant fines, penalties and backlogs.

HMRC estimated that this would require

thousands of additional staff from across the

customs industry to be trained to complete

these essential processes - doubling the

existing capacity.

Exceptional circumstances

require exceptional solutions

Part of the challenge is engaging with a large

population of potential learners unversed in

the current process in the rest of the world.

Existing capacity in the customs training

sector was limited - and aimed at small,

easily identified audiences for predictable

levels of trade. Previous training had

predominantly been delivered face-to-face, so

could not be easily scaled for the anticipated

increase in demand.

Amruta Mulay

Learning Designer




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