Page 0043

forumworkshop

Like many service organizations,

American Express has numerous

customer bases to address.

The two largest

are their cardholders and

those

who use their

worldwide travel

services. Necessarily,

a lot of time

is devoted to see

that the relationship

between

these two provide

synergy instead

of becoming a

source of conflict.

American Express recognizes and practices the

steps to customer satisfaction successfully with

an immense and diverse group of customers

around the globe. It focuses on such customers'

needs as timeliness, accuracy, responsiveness,

and immediate resolution at the first point of

encounter.

Customer satisfaction is constantly monitored

and, when new customer needs emerge, new

services are implemented to meet these needs.

These new services come from one principal

source according to company executives, who

at the first International Quality Service Summit stated,

"Virtually every new service introduced

by American Express during the past ten

years came directly from the suggestions and

expressed needs of the customers themselves."

FORUM WORKSHOP

continued...

Page 42 APRIL 2018 | RETAILERS FORUM MAGAZINE

Premium Newer Release

DVD's - Wholesale

Pre-boxed premium bundles supplied

to video stores, rentals, eBayers, retail

variety stores and more.

Lowest Bulk Pricing • 100's of Titles

Premium pre-packs of 5 to 100 dvd's • As low as $6.25 ea

Budget packs as low as $3 ea

www.bundledvd.com

Index

  1. Page 0043
  2. Page 0043
  3. Page 0043
  4. Page 0043
  5. Page 0043
  6. Page 0043
  7. Page 0043
  8. Page 0043
  9. Page 0043
  10. Page 0043
  11. Page 0043
  12. Page 0043
  13. Page 0043
  14. Page 0043
  15. Page 0043
  16. Page 0043
  17. Page 0043
  18. Page 0043
  19. Page 0043
  20. Page 0043
  21. Page 0043
  22. Page 0043
  23. Page 0043
  24. Page 0043
  25. Page 0043
  26. Page 0043
  27. Page 0043
  28. Page 0043
  29. Page 0043
  30. Page 0043
  31. Page 0043
  32. Page 0043
  33. Page 0043
  34. Page 0043
  35. Page 0043
  36. Page 0043
  37. Page 0043
  38. Page 0043
  39. Page 0043
  40. Page 0043
  41. Page 0043
  42. Page 0043
  43. Page 0043
  44. Page 0043
  45. Page 0043
  46. Page 0043
  47. Page 0043
  48. Page 0043
  49. Page 0043
  50. Page 0043
  51. Page 0043
  52. Page 0043
  53. Page 0043
  54. Page 0043
  55. Page 0043
  56. Page 0043
  57. Page 0043
  58. Page 0043
  59. Page 0043
  60. Page 0043
  61. Page 0043
  62. Page 0043
  63. Page 0043
  64. Page 0043
  65. Page 0043
  66. Page 0043
  67. Page 0043
  68. Page 0043
  69. Page 0043
  70. Page 0043
  71. Page 0043
  72. Page 0043
  73. Page 0043
  74. Page 0043
  75. Page 0043
  76. Page 0043
  77. Page 0043
  78. Page 0043
  79. Page 0043
  80. Page 0043
  81. Page 0043
  82. Page 0043
  83. Page 0043
  84. Page 0043
  85. Page 0043
  86. Page 0043
  87. Page 0043
  88. Page 0043
  89. Page 0043
  90. Page 0043
  91. Page 0043
  92. Page 0043
  93. Page 0043
  94. Page 0043
  95. Page 0043
  96. Page 0043
  97. Page 0043
  98. Page 0043
  99. Page 0043
  100. Page 0043
  101. Page 0043
  102. Page 0043
  103. Page 0043
  104. Page 0043
  105. Page 0043
  106. Page 0043
  107. Page 0043
  108. Page 0043
  109. Page 0043
  110. Page 0043

powered by PageTiger