Page 0071

Page 70 APRIL 2018 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

Add to these winning employee attitudes

and the fact that they offer an extra onequarter percent attitudes interest

on six

month CDs, and you can see why they are

leading their 18 competitors.

Like most successful businesses, Banc One reinvests

a share of its profits to make itself and employees

even better. For example, three percent

of its profits every year go into research and development

- often aimed at improving customer

service. It continues the customer and

quality focus right down to the performance

evaluation process in which at least half of the

merit raise is directly tied to "quality objectives."

Top performers are recognized by the

company chairman on a personal basis for

achieving their objectives.

Charles Aubrey, Vice President and Chief Quality

Officer, has devised a comprehensive system

which appraises the value of the Banc

One's quality

strategies.

He credits

quality mana

g e m e n t

with cont

r i b u t i n g

$6-7 million

to bottom

line profits.

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