Page 0083

Page 82 APRIL 2018 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

CARLSON COMPANIES/RADISSON

The Radisson Hotel Corporation, part of Carlson

Companies, developed a customer service

training program called "Yes I Can." The goal

of this program is to anticipate the needs and

the expectations of their guests and exceed

these. The program is aimed at all point-ofencounter

employees and includes a comprehensive

general employee training section, a

department-specific training component, and

systematic follow-up procedural program.

Radisson President, John Norlander, notes: "the

program directly addresses the company's mission

statement to develop and implement

strategies that exceed the expectations of three constituents - owners-developers, guests and

employees." In a highly competitive industry,

focus on assets productivity is imperative.

During general employee training, employees

from different departments in the hotel come

together to focus on why guest service is important,

discuss

service

s i t u a t i o n s

from a customer's

point

of view, and

are then inculcated

in

R a d i s s o n ' s

Guest Service

standards. �

Protect Yourself

and Your Business

Affordable insurance for retailers and wholesalers

> FREE ONLINE QUOTES <

Hiscox Group has over 100 years experience in insuring businesses

General Liability

• Cyber Liability

• Fidelity Bonding

Professional Liability

• Data Breach

• Bundled Packages

Errors & Omissions

• Workers Comp

• Umbrella Policies

www.protectionplans.net Custom Tailored

Just For Your Business

Index

  1. Page 0083
  2. Page 0083
  3. Page 0083
  4. Page 0083
  5. Page 0083
  6. Page 0083
  7. Page 0083
  8. Page 0083
  9. Page 0083
  10. Page 0083
  11. Page 0083
  12. Page 0083
  13. Page 0083
  14. Page 0083
  15. Page 0083
  16. Page 0083
  17. Page 0083
  18. Page 0083
  19. Page 0083
  20. Page 0083
  21. Page 0083
  22. Page 0083
  23. Page 0083
  24. Page 0083
  25. Page 0083
  26. Page 0083
  27. Page 0083
  28. Page 0083
  29. Page 0083
  30. Page 0083
  31. Page 0083
  32. Page 0083
  33. Page 0083
  34. Page 0083
  35. Page 0083
  36. Page 0083
  37. Page 0083
  38. Page 0083
  39. Page 0083
  40. Page 0083
  41. Page 0083
  42. Page 0083
  43. Page 0083
  44. Page 0083
  45. Page 0083
  46. Page 0083
  47. Page 0083
  48. Page 0083
  49. Page 0083
  50. Page 0083
  51. Page 0083
  52. Page 0083
  53. Page 0083
  54. Page 0083
  55. Page 0083
  56. Page 0083
  57. Page 0083
  58. Page 0083
  59. Page 0083
  60. Page 0083
  61. Page 0083
  62. Page 0083
  63. Page 0083
  64. Page 0083
  65. Page 0083
  66. Page 0083
  67. Page 0083
  68. Page 0083
  69. Page 0083
  70. Page 0083
  71. Page 0083
  72. Page 0083
  73. Page 0083
  74. Page 0083
  75. Page 0083
  76. Page 0083
  77. Page 0083
  78. Page 0083
  79. Page 0083
  80. Page 0083
  81. Page 0083
  82. Page 0083
  83. Page 0083
  84. Page 0083
  85. Page 0083
  86. Page 0083
  87. Page 0083
  88. Page 0083
  89. Page 0083
  90. Page 0083
  91. Page 0083
  92. Page 0083
  93. Page 0083
  94. Page 0083
  95. Page 0083
  96. Page 0083
  97. Page 0083
  98. Page 0083
  99. Page 0083
  100. Page 0083
  101. Page 0083
  102. Page 0083
  103. Page 0083
  104. Page 0083
  105. Page 0083
  106. Page 0083
  107. Page 0083
  108. Page 0083
  109. Page 0083
  110. Page 0083

powered by PageTiger