Page 0073

Page 72 AUGUST 2017 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

If you won't accept out-of-town checks, payroll

checks, or third-party checks, put it in writing

for all to see. A statement of store policy on hot

checks helps protect your interests and avoids

headaches. Post the fee you'll impose for any

checks returned for insufficient funds and it'll

dissuade some from buying beyond their

means.

A statement of store policy on refunds, returns,

and exchanges should also be where all

can see it. The sign should state what proof you

require, as well as a time limit

for your return policy. Some retailers

state, "All sales final."

Others, "No cash for returns."

You'll need to decide your own

return policy; but whatever it

is, it should be posted.

If you offer delivery service, it's a good idea to

work out a time for the delivery with the customer,

and have her tell you who'll be authorized

to accept the delivery. Believe it or not,

there are a few people who'll claim they never

received something that was delivered, and refuse

to pay for it. Your only proof is a signed receipt.

HANDLING RETURNS

You'll find the majority of your customers to

be honest people who want nothing more

than a fair deal. Then there are those few who

won't be satisfied until they feel they've pulled

one over on you. Usually they show up at the

service desk, with a complaint or request for a

return that simply isn't justified.�

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