Page 0049

Page 48 DECEMBER 2017 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

There is no single course or

bible of reaction/response

phrases that provides all the

answers. There are too many

individuals, attitudes and

circumstances to deal with

in virtually any business.

But there are helpful ideas to be garnered from the

plethora of materials available. Empathy training

can be a major key to the many steps needed to keep

customers.

It may come as no surprise, but not everyone

is capable of a controlled response or trainable.

Some individuals are bad actors. They just

do not have the bravery, the split-second timing,

or the psychological make-up to go on

stage. Others, akin to uncoordinated dancers,

will consistently step on the customer's toes with their responses. So, before you sign everyone

up for empathy training, take the time to

assess their likely success at servicing or selling.

Consider their attitudes and personalities. Are

they of a nature that allows them to step into

the actor's part? Can they respond to attacks

peacefully - neither lashing back at the customer,

nor tormenting themselves by holding

in all their anger? And, do they possess the ability to

bounce back after momentary reflections

and respond with the poise of the good actor?

Empathy training helps in the reactionary

process to recognize and respond to

diffuse the negative and reinforce a

"bond" between customer and employee

by selecting the proper response.

PRINTED & UNPRINTED

NEW

HUGE INVENTORY OF FIRST QUALITY T'S & SWEATS

MENS • WOMENS • CHILDREN • 60 DAY RETURN POLICY

BLANKS

Men's V-Neck T-Shirt

$2.63 Up

Gildan Hoodies

$7.99 Up

PRE-PRINTED - STARTS AT 99¢

STOCK UP NOW - SAVE UP TO 90% www.blanktees.info

Index

  1. Page 0049
  2. Page 0049
  3. Page 0049
  4. Page 0049
  5. Page 0049
  6. Page 0049
  7. Page 0049
  8. Page 0049
  9. Page 0049
  10. Page 0049
  11. Page 0049
  12. Page 0049
  13. Page 0049
  14. Page 0049
  15. Page 0049
  16. Page 0049
  17. Page 0049
  18. Page 0049
  19. Page 0049
  20. Page 0049
  21. Page 0049
  22. Page 0049
  23. Page 0049
  24. Page 0049
  25. Page 0049
  26. Page 0049
  27. Page 0049
  28. Page 0049
  29. Page 0049
  30. Page 0049
  31. Page 0049
  32. Page 0049
  33. Page 0049
  34. Page 0049
  35. Page 0049
  36. Page 0049
  37. Page 0049
  38. Page 0049
  39. Page 0049
  40. Page 0049
  41. Page 0049
  42. Page 0049
  43. Page 0049
  44. Page 0049
  45. Page 0049
  46. Page 0049
  47. Page 0049
  48. Page 0049
  49. Page 0049
  50. Page 0049
  51. Page 0049
  52. Page 0049
  53. Page 0049
  54. Page 0049
  55. Page 0049
  56. Page 0049
  57. Page 0049
  58. Page 0049
  59. Page 0049
  60. Page 0049
  61. Page 0049
  62. Page 0049
  63. Page 0049
  64. Page 0049
  65. Page 0049
  66. Page 0049
  67. Page 0049
  68. Page 0049
  69. Page 0049
  70. Page 0049
  71. Page 0049
  72. Page 0049
  73. Page 0049
  74. Page 0049
  75. Page 0049
  76. Page 0049
  77. Page 0049
  78. Page 0049
  79. Page 0049
  80. Page 0049
  81. Page 0049
  82. Page 0049
  83. Page 0049
  84. Page 0049
  85. Page 0049
  86. Page 0049
  87. Page 0049
  88. Page 0049
  89. Page 0049
  90. Page 0049
  91. Page 0049
  92. Page 0049
  93. Page 0049
  94. Page 0049
  95. Page 0049
  96. Page 0049
  97. Page 0049
  98. Page 0049
  99. Page 0049
  100. Page 0049
  101. Page 0049
  102. Page 0049
  103. Page 0049
  104. Page 0049
  105. Page 0049
  106. Page 0049
  107. Page 0049
  108. Page 0049
  109. Page 0049
  110. Page 0049

powered by PageTiger