Page 0075

Page 74 DECEMBER 2017 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

Your product/service

delivery system

from pre-sell to

post-sell will be in

line with the current

needs of the consumer.

And your

sales messages and

motivators will be on

target. The results

will be a quality

service and sales experience that will please

both you and the customer. For now, you have

converted the consumer to your customer.

PERFORMING TO

KEEP CUSTOMERS

Types of Customers

& Their Signals

Employees should know

how to listen and view

customers. Just as psychologists

and behaviorists

are trained to read

expressions and gestures,

so too can the point of encounter

employee. Customers continually

send signals, some friendly

and some hostile! These signals provide rules

as to when or how to respond, and call for appropriate

actions. �

www.soaringrc.com

WEEKLY SPECIALS • CLEARANCE ITEMS

Airsoft Guns • RC Cars, Boats, Helicopters

www.soaringrc.com • Everything FUN!

Sell For: $$24.99

YOUR COST $9.95

Sell For: $89.99

YOUR COST $59.95

Sell For: $54.99

YOUR COST $9.95

Sell For: $32.99

YOUR COST $11.95

Sell For: $19.99

YOUR COST $4.95

Sell For: $49.99

YOUR COST $22.95

MX Championship Yellow Super

Speed Electric RC

Boat RTR

Pioneer

MX-8827

Electric RC

Helicopter

GYRO

3.5CH RTF

Lamborghini Reventon Graffi ti

Electric RC Drift Car 1:18 RTR

(Colors May Vary)

R36C1 RIS Spring Airsoft Gun

Tactical Folding Stock FPS-280

Gallop Auto Toyota Land

Cruiser Electric RC Truck

1:16 RTR (Blue)

Speed Racing Porsche Boxster

Electric RC Car 1:18 RTR (Red)

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