Page 0038

Page 38 JANUARY 2018 | RETAILERS FORUM MAGAZINE

forumworkshop

Threatening Thelmas come in two distinct

looks. One is the signal broadcaster look,

glasses down on the nose and finger

pointed, even before any words escape the

mouth. The other look is tight-lipped

and squinty-eyed, ready to kill.

Reply with extreme patience and few words.

Listen or ask questions until Thelma's adrenaline

level has dropped. Reply in an antagonistic

manner, or even give off the wrong facial expression,

and the war is underway. No matter

how battered you get, respond with a genuine

politeness, professionalism, maintaining your

composure (or if you prefer, cool), but don't

dare be indifferent. If you can enjoy your own

ability to handle the attack, reply as indicated.

Threatening Thelmas eventually blow off

their steam and see you as a person. Thelma

will shift her vengeance to the product, the

process, or someone else. When you see the

meltdown, seize the moment to solve the problem

or resell Thelma. Unlike Defiant Dans,

Thelma will only return because she feels guilty

about how she may have injured you initially.

You now have a return customer, for better or

worse.

FORUM WORKSHOP

continued...

20 Slot Inlaid Wooden Display

including: 1 doz plain

ash catchers, 1 doz brass ash

catchers & 100 2x12 bags

& 20 bundles of sticks

WE HAVE DISPLAYS!

$126

For information, telephone: 850-674-2054 • fax: 850-674-9051

For orders only:

Wholesale Only.

Tax I.D. # Required. 1-800-220-6712 • 1-877-451-3584

MIN. ORDER $50 Qualified Checks by Phone

Visit us at our web site at www.mysticalmoments.com

95

Want More Info? Circle #41 on page 11 • www.vendor411.com

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