Page 0078

Page 78 JANUARY 2018 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

Junior John - Do: Fine choice. It has superior

technical features. Mr. Junior John, would you prefer

the table with a view? Very nice suit. Mr. Important

Irving had a similar cut on the other day.

Thank you for staying with us. Please use this

complimentary upgrade to our suite floor on your

next stay.

Don't: I'll be with you in a minute, young man.

You don't need a bellman, do you? In addition to

our gourmet restaurant, we have a coffee shop.

How about over here near the speakers?

When to reply, how to respond, and what to

say, or not to say, are the keys to any transaction.

While the examples provided were largely

focused at the point of encounter in a retail or

service transaction, the process can be applied

to any business, point of encounter, or con- s u m e r

character.

Through

actual experiences,

role playing,

and

situation

analysis,

you can

learn to

enjoy the

c h a l l

e n g e s

and perfect the performance. The rewards are

keeping customers, closing the sales, and building

repeat business.

COSTUMES ARE YEAR 'ROUND MONEY MAKERS!

www.usacostumers.com

WHOLESALE

Costume Club

100'S IN STOCK

All Occassions

Fast Same Day Shipping

Flat Rate Delivery

Every Day's A Treat!

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