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Page 74 MAY 2018 | RETAILERS FORUM MAGAZINE

forumworkshop

FORUM WORKSHOP

continued...

Customers are encouraged to fill out a questionnaire

which results in a qualitative and

quantitative score card for each hotel, and a

compensation system which directly ties to the

consumer rating for management and employees.

Additionally, senior management is directly

involved with the customer on a regular,

ongoing basis, be it the individual traveler with

a problem, the professional travel agent, the

corporate meeting planner, or other traveling

executives. They are not allowed to work in an

ivory tower, leaving all customer contacts to the

rest of the staff.

Stouffer's takes care that their marketing is in

tune with the customers' needs & expectations.

They have consistently been recognized for

leadership in the marketing area by offering an

ongoing array of consumer benefit promotions. The Club Express program provides frequent

guests with an array of extraordinary service

benefits - things like upgrade to the Club Floor

rooms, club lounges complete with snacks and

beverages; concierge services; etc. In addition,

their repeat

visits are rewarded

with

their choice of

travel-related

gifts; American

Express

gift checks,

U.S. Savings

Bonds and

other items.

LEGAL QUESTIONS?

1. POST

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Our new Legal Services Link allows you to sign up at NO CHARGE and anonymously post your legal needs on our

legal bulletin board which will be reviewed by competent lawyers across the country. You will then be able to see

their responses and be able to select the attorney which suits your needs and price range.

There is no cost or obligation ever to use this

innovative and effective system to handle

your legal needs.

Instead of searching the internet and hoping

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AS SEEN IN:

2. REVIEW RESPONSES 3. SELECT AN ATTORNEY

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