Our Team Creates Consistent
Service
Our people culture supports the warm, confident
service guests praise.
TEAM RESULTS
Average length of service: four years
90-day employee retention: 92%, up from 85%
One-year-plus retention: 67%, up from 60%
Third consecutive General Manager promoted
internally
DEVELOPMENT IN ACTION
Marie cross-trained from reception into events
April moved into reception as part of her
apprenticeship
Archie completed his apprenticeship with
distinction
Tom promoted to Bar Supervisor
WHAT THIS PROVES
By investing in our people, we strengthen
retention, develop knowledge and create a more
consistent experience for our guests.
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