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Debt & Money Advice

To help you take control of your money problems, we will provide you

with immediate access to a full range of free debt advice and financial

assistance solutions.

Support for Alcohol, Drug, Gambling and other

Addictive Behaviours

The hospitality industry has significantly more people facing addiction

problems than the rest of the UK population. This might relate to alcohol,

drugs, gambling or other addiction issues. Our experts can help.

We have considerable experience helping people to resolve their

addiction challenges.

Hardship Grants

This year we will award over £750,000 in grants and services

to people who are working in or have worked in the industry.

Managerial Adviceline

Our Managerial Adviceline is there to support managers and supervisors.

Faced with the needs of team members on the one hand and the demands

of senior executives on the other, managers can often feel squeezed

between opposing and often contradictory pressures. The Managerial

Adviceline is accessed via the EAP helpline on 0808 802 2111 and is open

Monday - Friday from 9am - 5pm.

Scenarios that we can help with include:

• Dealing with employee addiction

• Resolving workplace conflict

• Coping with bereaved staff

• Guidance on how our services help support good mental health for you

and your team

Parenting Helpline

You can access a call with an experienced advisor to talk though any

parenting concerns, simply contact the helpline (0808 802 2111) and ask

to be put through to the Parenting Helpline. Topics covered include:

pregnancy and birth; childcare options; single parenting and shared

parenting; sleep challenges; teenage challenges; and keeping children

safe & monitoring use of technologies.

Elder Care Helpline

Information and advice for those with care giving responsibilities

for elderly relatives.

How To Get in Touch?

Our Assistance Line is a free, confidential and independent service that

is available at anytime. Calls to the Assistance Line are free from mobiles

and landlines in the UK and Ireland.

In this booklet there is a wallet card so that you have the phone number

and other details always at hand.

All calls, emails and live chat are treated in the strictest confidence. No

one, including your employer, will know how or why you have contacted

us. We only share statistics and information about the types of calls

received and what we did to help - never who has contacted us (unless

expressly agreed by you). CONFIDENTIALITY IS GUARANTEED.


or email:

or call: UK 0808 802 2111 Ireland 1800 911 121

Need help?


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