Welcome to Look Ahead, our service user and carer bulletin. Each month
Look Ahead will provide you with information and updates on key activities
that are happening across our Trust, as well as recovery stories and
information on partner organisations who can off er you advice and support.
Please email firstname.lastname@example.org if there is something you would be
interested in reading about in a future bulletin.
Issue 33 - July 2019
Ruumi Cabdulqaadir has been a
See Me Service User Engagement
Worker for 11 years. He arranges
service user forums and regularly
attends wards and community
clinics to meet with service
users, talk to them about their
experiences and get them involved
in a range of opportunities
available at our Trust.
Name three things that help to
keep you well?
Going to the gym, reading and
spending time with my friends.
What helps you to relax, and
I socialise with my friends visiting
diff erent restaurants in my local
area Small Heath. There are a
lot of restaurants to choose from
but Sultan is my favourite. There
is also good range of faith-based
groups and organisations to attend
in my community.
What makes you laugh?
Watching comedy fi lms -
especially Mr. Bean!
We are always looking at ways to
make the care we provide simpler and
better and we are trying a new way of
gathering your views at all of our sites
We want you to tell us how to
make services run more smoothly.
We are calling our campaign 'Your
turn to steer' and you can make a
suggestion whether you are a service
user, a carer or a family member. So
look out for the striking orange 'Your
turn to steer' cards in the reception
area at one of our Trust sites. Use the
specially designed postcard to tell us
what we can make simpler and easier
to improve your care.
We're looking, in particular, for the
things we do that you think don't add
value to your care and experience with
us. Tell us how you think we might do
things diff erently to make your care
Every idea will be looked at by
our Quality Improvement Team and
assessed along with similar ideas
from our hardworking staff to see
which changes to take forward fi rst.
If you include a contact detail then we
can tell you what we've done about
your idea when our changes are
announced later this year.
The work is all part of our
increasing focus on improving the
quality of our care that you receive to
make it more eff ective.
We have established a Quality
Improvement Team with leads helping
to plan and implement the systems
and processes needed to ensure
continuous quality improvement is
embedded across the Trust.
Quality improvement empowers
staff and service users at the frontline
to identify and drive changes that will
make a positive diff erence to their
lives. The Your turn to steer cards are
just one way in which we are involving
service users, carers and families in
making improvements to the care we
Take a minute to pick up a Your
turn to steer card and have your say.
Your turn to steer!