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How to contact us

Customer Relations

Tel: 0800 953 0045

Text: 07985 883 509


(Available Monday to Friday, 8am to 6pm.

Closed on public holidays and weekends.)

See Me Team

Tel: 0800 694 0212


(Available Monday to Friday, 9am to 5pm.)

Recovery for All

Anne Glover

Tel: 07985 883 420


Mental health crisis -

out of hours contacts

NHS 111 - Urgent medical help,

but not life threatening.

Sane - Tel: 0300 304 7000.

(365 days a year, 4.30pm to 10.30pm)

Samaritans -

Freephone: 116 123 (Available 24/7)

999 - Immediate, life-threatening


Experts by Experience opportunities

If you are someone who is supported

by our services, or if you care for

someone who is in our care, then you

could be an Expert by Experience.

There are plenty of ways that you can

get involved and make a diff erence.

Experts by Experience

The infl uence of those with lived

experience can make a huge

diff erence to the way our Trust

makes decisions and can help us to

improve services.

You can attend courses on;

Introduction to being an Expert

by Experience, Recruitment and

selection, Audit and inspection,

Understanding the NHS structure

and jargon, Knowing your rights and

Finding and supporting groups and

activities in your community.

For a schedule or to book contact or Alternatively,

call them on 0121 301 3992.

Experts by Experience Showcase

We will be hosting an Experts by

Experience Showcase as part of this

year's Bedlam Festival on Saturday

12 October at the Midlands Art

Centre. This event will allow you to

share your experiences and your

journey of recovery.

If you would like to take part,

please email: gursharan.kaur4@nhs.

net or telephone 0121 301 3992.

Sharing you experience to support

Trainee Nursing Associates?

Nursing associates work with

healthcare support workers and

registered nurses. They deliver handson, compassionate care, focussing on

service users' individual needs.

As an Expert by Experience

Connector, you will be matched up

with a Trainee Nursing Associate.

You will have the opportunity to share

your lived experience, which will

help to ensure our trainee nursing

associates keep service users at the

centre of the care process throughout

their two year training programme

and beyond. You will be expected

to meet with your Trainee Nursing

Associate approximately every three

to four months to provide support and

give feedback.

For further information and an

application form, please email Katy

Chachou at

Alternatively, call 0121 301 1077 or

07985 883024 for further details.

with families are carers as equal partners to improve

services and outcomes.

The Family and Carer Strategy can be found on our

website:"> Alternatively, please email or call 0121 301 1027 and

we will be happy to send you a copy.

Join our families and carers strategy group

As a family member or carer of someone who uses our

mental health services, we need you to help ensure that

we deliver our Family and Carer Strategy in the most

eff ective way. This group meets quarterly. The next meeting

is on Tuesday 10 September from 11.30am to 2.30pm at

the Uff culme Centre. If you would like to attend, plesandra.baker3@nhs.netdra Baker, Family and Carer Engagement

Lead, 0121 301 3992,

Implementing the Family and

Carer Strategy: How we engage

with our families and carers

We engage with our families and carers for a variety of

reasons. Sometimes we may want to provide people with

information to ensure they understand the key issues,

or consult on something and get feedback to help us

to make decisions. At other times we may want people

to participate more actively so that they can directly

infl uence and get involved in our work. We understand

that our families and carers all need diff erent types of

engagement so we hope that there is something to suit

everyone, from helping to develop a leafl et, to joining

us on our co-production projects. We want to work

Positive Mental

Health Group

The next PMHG

meetings are on

Tuesday 24 September

and Tuesday 29 October

from 2.30pm to 4.30pm

at Birmingham LGBT,

38 Holloway Circus, B1 1EQ.


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