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Given that the crisis is unlikely to abate completely in the near future,

banks  should prepare for losses as well as for operating in the new

reality. Regardless of how effective government and bank-sponsored

credit modification and forbearance programs prove to be, the number

of non-performing loans (NPLs) will undoubtedly rise in both the retail

and commercial banking businesses.

As a result, banks have got to consider the impact of the situation on

four key areas of retail and commercial banking:

THE UNAVOIDABLE

IMPACT

Credit management

Revenue compression

Customer service & advice

Operating model adjustments & cost control

Index

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