Autumn 2014
NETWORK NEWS
Page 5
A Palletways European Services Guide has recently been published
providing for the first time in one publication a comprehensive country
by country reference to a range of business-critical information for
all Palletways Europe Group's international services. This includes
distribution postcode zones, transit timetables, import and export
checklists, goods definitions & packaging, standard pallet types,
oversize rules, operational quote checklist, queries & commercial
gestures, key customer services contacts etc.
Group Marketing Manager, Jeff Nicholas, said:
"The guide has been developed to provide an easyto-understand,
clear point of reference not only for
Network Members and their commercial teams but
also Palletways customer facing employees such as
telemarketing, customer service, sales and product
managers. This first publication is in English but
translated versions are planned."
Palletways is issuing two hard copies to each UK member along with a
digital version. Copies are available from Rob Willshire, Barbara Ruffin,
or Lauren Barton in the UK or via Mark Durney, Vidar Askeland or Jeff
Nicholas at PEG.
New European Services Guide…
have you got yours yet…?
Palletways Europe GmbH has set up a
centralised customer service in Madrid.
The move is designed to speed up
customer response and resolution time,
through the integration of teams and
IT developments.
Providing the service will be a newly created
international customer services team comprising
existing team members and new recruits. They
include Oliver Kempes and Sarina Choudhury
(Benelux) Natividad Fernandez - Sousa Zamora
and John Watson (UK), Pedro Weissman and Jose
Botana (Germany), Girolamo Pettianatto (Italy),
Pawel Socha (France) and Maria Baena (Spain).
Garry Brown will take up the position of supervisor
Says Rachael Alpha, Managing Director
of Palletways Europe GmbH:
"Customer service
excellence is critical to
growing our volumes
both domestically
and cross border, as
well as enhancing our
position as Europe's
number one palletised
freight network.
The centralised
international customer
services team will
play a critical role in
achieving these aims."
Customer
service
'central' to
European
success