Your perfect e vent. We guarantee it.
Your event matters as much to us as it does to you. In fact, we’re so determined to make sure everything’s
Meet perfect, we offer you no fewer than six specific guarantees, covering every aspect of our service.
Introduction
Our Guarant ee To Yo u .
The whole country, covered
Our Guar antee
Day Delegate Pack ages profession a l en t h usi a s t ic
efficien t hones t SERV IC E F l e x i bl e
At-A-Glance Capacity Guide
Professional Efficient Honest Enthusiastic Service Flexible
Gr and Spaces At every Puma Hotel, We’ll respond quickly and At Puma Hotels, there This is more than just a We invest in our people. We understand that your
our specialist events efficiently at every stage, are no hidden costs: job to our events team. They all attend regular in- requirements may change
Time To Relax team, led by the Event from your first enquiry right the price we quote is the They genuinely want this to house training, ensuring at the last minute. No
Co-ordinator, will work up to and including the price you pay. Throughout be the best event you’ve you always get the best problem: our professional
with you throughout to event itself. And to help the planning process, ever held, and will go to possible service and team will make any
Our Hotels make sure your event
runs smoothly.
us stay sharp, we’ll ask
you for any comments
we’ll offer advice and
suggestions to help you to
extraordinary lengths to
make it that way.
attention to detail. necessary alterations to
your room, AV equipment,
We guarantee there’ll be:
We guarantee that: the very next day. stay within your budget. We guarantee to: catering or accommodation
An immediate call facility
We guarantee to: We guarantee that: to suit the new situation.
Your enquiry and all the Greet you personally within your meeting room
arrangements will be Respond to your initial All costs will be clearly and serve you a On-site AV support to We guarantee that:
professionally handled by enquiry within two hours itemised in your initial complimentary drink ensure all equipment is As the organiser, you’ll
our dedicated events team Pay commission to agents proposal when you arrive working perfectly receive a detailed
All meeting and event within 10 working days of Our accounts department Offer the organiser the breakdown of your event
And if there isn’t…
rooms will be set up and receiving the invoice will contact you within best room available at the 72 hours before you arrive
You won’t pay for your
Your perfect event.
ready to use at least And if we don’t… three days if you have any hotel, carry your luggage All meals and breaks will
equipment hire
one hour before your queries about your invoice and, where possible, be delivered where, when
You’ll get one free delegate
scheduled arrival time And if not… reserve a parking space and how you want them
space for every working
We guarantee it. And if they’re not… for you And if not…
day that we’re late You’ll get 2% off your
You’ll get your room hire free. total bill And if we don’t… We won’t charge you for the
You’ll get your organiser’s meal in question
room free of charge
WITH PUMA HOTELS