We continuously monitor our customer
satisfaction to drive our business. As part
of our governance arrangements we have
a customer panel consisting of
Headteachers, Business managers,
Governors and a young person. The
group meets termly acting as a critical
friend to Schools' Choice, to make sure
our services are what schools want and
need.
As well as asking for feedback from
customers after each piece of work, we
also carry out an annual satisfaction
questionnaire on all our services.
We look for year on year improvement
with a target of 90% as an absolute
minimum. Any service not meeting this
standard is tasked with completing a
service improvement plan, based on what
the survey says. This plan is presented to
the customer panel for approval and
monitoring throughout the year.