376 | Guarantees and Contact
Guarantees
Stylish flooring is even more appealing when it comes with peace of mind. Our manufacturing
and quality control standards allow us to offer guarantees of up to 20 years depending on
application and usage.
Our promise to you Terms & conditions the ingress of outside dirt onto
The guarantee is conditional on the floor.
Subject to the conditions and exclusions set out below,
Karndean International Limited (“Karndean”) guarantees that the the following: 4. Protection has been provided
product will not wear out and will be free from all manufacturing 1. The product has been suitably to avoid heavy point loading to
defects from the date of purchase for the guarantee period as specified according to the the floor.
set out opposite. “Wear out” is defined as the removal of the guidelines set out in EN 649 and This guarantee does not cover
wear layer and design pattern. been subject to normal wear the following:
and tear conditions. 1. Damage caused by external
Domestic Commercial Light Industrial
Product 2. The product has been installed factors including but not limited
Guarantee* Guarantee Guarantee by a skilled tradesman using the to sunlight, water (including
Art Select 20 yrs 17 yrs 15 yrs correct materials and adhering water leakages and subfloor
to the BS 8203 industry code of moisture), stains, spillages, heat
Da Vinci 20 yrs 17 yrs 15 yrs practise, installation guidance or hydrostatic pressure.
from Karndean Designflooring 2. Wilful or accidental damage.
Van Gogh 15 yrs 12 yrs 10 yrs and an approved adhesive.
3. Modifications, repairs or
3. That the product has been alterations unless carried out by
Opus 15 yrs 12 yrs 10 yrs cleaned and maintained using a skilled tradesman and notified
the cleaning and maintenance to Karndean.
Michelangelo 15 yrs 12 yrs 10 yrs instructions provided by
Karndean and that barrier 4. Poor installation of sub floor
Knight Tile 12 yrs 10 yrs – matting or other such method materials, or the use of
has been provided at all incorrect sub floor materials.
Karndean external entrances to prevent
15 yrs 12 yrs 10 yrs
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