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Advance Information for new starters
Welcome to your new role at Citylife Bank.
This pack provides you with information to help you prepare for joining us as well as policies and documents you will need to print, complete and bring with you on your first day.
I’m delighted that you are joining us and am sure that someone with your background and skills will be a great asset to our team and accomplish great things.
From onwards, you’ll be part of a strong team where conscientiousness and commitment to our work set us apart. We give everybody space to use their initiative and take responsibility.
Goals are set on an individual and team level every quarter. They’re always aligned with company objectives set by the executive board. You’ll be able to prioritize and organize your work as you see fit to attain those goals.
For your first week you’ll be staying in a local hotel, the details of which are included in this pack. Please note the conditions that apply and costs that are covered by us.
During the week we’ll take some time to talk further about your role, our team and anything you’d like to discuss. We’ll also talk about an orientation plan for your first month. This will help you familiarize yourself with your new workplace and get you started. To help in this process, I’ve assigned the role of your mentor to. They’re looking forward to getting to know you.
The rest of your first week will be full. We take care that every new employee feels comfortable and welcome.
I hope you’ll be happy in your role and the company. I’m looking forward to talking to you in person.
About Citylife Bank
Established in 1982, Citylife Bank has 14.3 million customers in 37 countries, employing 140,000 staff across 6,000 branches.
Citylife provides current accounts, savings, personal loans, credit cards and mortgages and was the first bank to provide dual access online banking
For our customers, we offer great value while understanding our customers, giving options for how they bank, with each option supported by unrivalled customer service
For our employees, we promote and support a diverse, yet unified team. We work as a team to meet our common goals.
For our investors, we accept our individual and team responsibilities and we meet our commitments. We take responsibility for our performance in all our decisions and actions.
Corporate Structure
Chief Executive Mark Goulding reports to the Board of Directors with bank operations governed by the General Counsel Board, Secretary and Internal Audit Team.
The four pillars of the bank’s operations are Government Relations, Human Resources, Wholesale and Consumer banking.
Mark Goulding manages these departments supported by the Group Treasurer and Chief Financial Officer.
As Chief Operations Officer, Ian Jaffney is responsible for
- Customer Accounts
- Client Services
- Monitoring and Reporting
- Sales and Trading
- Corporate Finance
- Wealth Management
- Retail Banking
Ian oversees the bank’s trade processing operations and is responsible for information technology.
Sitting under information technology is the Citylife fraud team working with the OCC to implement legislation designed to detect, identify, and prevent financial crimes and fraud.
Retail Banking Team
James Reyes — Universal Banker
Christopher Bos — Personal Banker
Ronald Bobel — Customer Service Manager
Olivia Kruczek — Customer Service Associate
Isabella Babina — Customer Service Associate
Abigail Reyes — Customer Service Associate
Chicago
Chicago is a bustling urban hub without the cost or stress of a bigger city.
It’s the largest city in the Midwest There’s ample public transportation and plenty of diversity.
CityLife Bank offices are located in the luxurious West Loop Mercantile Exchange Center in the heart of the city's financial area
The lakefront is a major part of city life. It offers a range of attractions and a nice break from the summer heat.
From towering skyscrapers to the rich cultural landscape, it’s easy to fall in love with the Windy City, but relocating to Chicago requires more than just a trip down the expressway.
There’s nothing like the bone-chilling wind after it whips off a nearby lake and bounces off a few skyscrapers.
It gets cold in Chicago — very, very cold.
So cold that Chicago-area schools have been known to close for cold days as much as snow days because it’s actually dangerous for students to go outside.
Summer is when everyone comes out of hibernation in full force.
Festival season from May through October means there’s a cultural excuse to party every weekend.
With over 150 events in total, almost every neighborhood puts on a local street fair celebrating their heritage, food, and music scene.
While many out-of-towners don’t think of the Midwest as a beach destination, the Great Lakes are just that…great. Chicago offers 26 miles of sand along Lake Michigan and an impressive summer beach scene without the saltwater.
You’re going to love working and living in Chicago.
Chicago Facts
- 237 square miles of land
- An estimated 2.7M residents
- 77 community areas containing more than 100 neighborhoods
- Over 5,195 restaurants
- More than 250 theaters, 225 music venues and 200 dance companies
- 56 museums
- Over 700 public art works
- More than 125 art galleries and 20 neighborhood art centers
- 26 miles of lakefront with an 18.5-mile lakefront path
- 8,100 acres of green space with 580 parks and 26 beaches
- 5 citywide music festivals, nearly 50 neighborhood music festivals and 35 neighborhood food festivals
- Over 30 downtown and neighborhood parades
- Approximately 369 landmarks and 46 historic districts
- Over 225 miles of bike lanes and more than 13,000 bike racks
- Over 3,000 bikes and 300 stations through Divvy bike sharing system
- 28 CTA bus routes and 8 train routes serving 146 stations
- 119 hotels with 39,000+ hotel rooms in the Central Business District
Joining Information
For your first week with us you’ll be staying at the Crowne Plaza Chicago West Loop along with other new starters. It’s a great time to both learn about your new role and socialise.
On Sunday evening we’ve arranged a drinks reception and dinner so I really hope you can make it.
During the week accommodation and meals have been paid, but please be sure to clear any extras such as alcoholic drinks, mini bar and phone charges.
Each morning we’ll meet in the lobby at 8am and take the short walk to CityLife Bank Chicago office.
Citylife Bank Chicago
30 South Wacker Drive, Chicago 60606
CME Center is synonymous with Chicago. Formerly home to the largest open outcry futures exchange, it has been transformed into a world-class corporate address. The 2.3 million square foot LEED® Gold building offers efficient floor plates of approximately 29,000 SF, exceptional service, and unrivaled convenience.
At the forefront of premium workplace design and amenities, CME Center is equipped to accommodate evolving requirements for any enterprise. See your future at CME Center.
The Mercantile Exchange building links two 40-story towers that overlook the Chicago River.
The main lobby of the building boasts a fine dining restaurant, a take-out deli, a sundry shop, a full-service bank and a parking garage with car wash.
Your Accommodation
Anchored in Chicago’s most vibrant neighborhood, Crowne Plaza Chicago West Loop is on the corner of business and unique experience, at Madison and Halsted.
Effortlessly blend function with the delightfully unexpected in this foodie-friendly neighborhood that offers debuting restaurant by world renowned chefs, luxury boutique shopping, gritty street art, and an unassuming elegance countered with true Chicago neighborhood street cred.
Crowne Plaza service culture is holistic in nature, creating genuine, thoughtful exchanges, energized by modern technology and inspiration.
- With 8,000 square feet of functional event space
- Complimentary business center services, complimentary WiFi throughout
- Complimentary fitness center
- Hospitality coffee and water station in the lobby
- Dine, a three meal American-Inspired restaurant and MetroKlub, Kosher fine dining onsite
- Near Fulton Market, Chicago Loop, Greek Town, Little Italy, University Village, and River North
- One mile from the United Center, home to the Chicago Bulls and the Chicago Blackhawks, the Willis Tower
During the week accommodation and meals have been paid, but please be sure to clear any extras such as alcoholic drinks, mini bar and phone charges.
Each morning we’ll meet in the lobby at 8am and take the short walk to CityLife Bank Chicago office.
Directions
Crowne Plaza Chicago West Loop is only an 11-minute walk away from Chicago's Union Station
Two blocks from the hotel is Randolph Street, coined “Restaurant Row” with a surplus of innovative, foodie-friendly, dining and bar concepts debuting daily. From upscale to innovative, from tasting menus to tapas, Randolph street is alive with excitement midweek and year round.
Engage with authentic flavors and rich tradition in Chicago's own Greek town, just outside our front door.
Catch a concert, a Chicago Bulls or Chicago Blackhawks game at the United Center or take in the sites of the city from Willis Tower, both located less than a mile from the hotel.
Jump on the Haymarket brewery bus for a tour of Chicago’s best brew houses or walk down the street to indulge in a day of handmade goods at the Randolph Street Market.
YOU MUST PRINT AND SIGN ACCEPTANCE OF THIS POLICY
ANTI-HARRASSMENT POLICY
Citylife Bank strives to create and maintain a work environment in which people are treated with dignity, decency and respect.
The environment of the company should be characterized by mutual trust and the absence of intimidation, oppression and exploitation.
Citylife Bank will not tolerate unlawful discrimination or harassment of any kind. Through enforcement of this policy and by education of employees, Citylife Bank will seek to prevent, correct and discipline behavior that violates this policy.
All employees, regardless of their positions, are covered by and are expected to comply with this policy and to take appropriate measures to ensure that prohibited conduct does not occur.
Appropriate disciplinary action will be taken against any employee who violates this policy.
Based on the seriousness of the offense, disciplinary action may include verbal or written reprimand, suspension, or termination of employment.
Managers and supervisors who knowingly allow or tolerate discrimination, harassment or retaliation, including the failure to immediately report such misconduct to human resources (HR), are in violation of this policy and subject to discipline.
Prohibited Conduct Under This Policy
Citylife Bank, in compliance with all applicable federal, state and local anti-discrimination and harassment laws and regulations, enforces this policy in accordance with the following definitions and guidelines:
Discrimination
It is a violation of Citylife Bank's policy to discriminate in the provision of employment opportunities, benefits or privileges; to create discriminatory work conditions; or to use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information or marital status.
Discrimination of this kind may also be strictly prohibited by a variety of federal, state and local laws, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Act of 1967 and the Americans with Disabilities Act of 1990.
This policy is intended to comply with the prohibitions stated in these anti-discrimination laws.
Discrimination in violation of this policy will be subject to disciplinary measures up to and including termination.
Harassment
Citylife Bank prohibits harassment of any kind, including sexual harassment, and will take appropriate and immediate action in response to complaints or knowledge of violations of this policy.
For purposes of this policy, harassment is any verbal or physical conduct designed to threaten, intimidate or coerce an employee, co-worker, or any person working for or on behalf of Citylife Bank.
The following examples of harassment are intended to be guidelines and are not exclusive when determining whether there has been a violation of this policy:
Verbal harassment includes comments that are offensive or unwelcome regarding a person's national origin, race, color, religion, gender, sexual orientation, age, body, disability or appearance, including epithets, slurs and negative stereotyping.
Nonverbal harassment includes distribution, display or discussion of any written or graphic material that ridicules, denigrates, insults, belittles or shows hostility, aversion or disrespect toward an individual or group because of national origin, race, color, religion, age, gender, sexual orientation, pregnancy, appearance, disability, sexual identity, marital status or other protected status.
Sexual harassment
Sexual harassment is a form of unlawful employment discrimination under Title VII of the Civil Rights Act of 1964 and is prohibited under Citylife Bank's anti-harassment policy.
According to the Equal Employment Opportunity Commission (EEOC), sexual harassment is defined as "unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature ... when ... submission to or rejection of such conduct is used as the basis for employment decisions ... or such conduct has the purpose or effect of ... creating an intimidating, hostile or offensive working environment."
Sexual harassment occurs when unsolicited and unwelcome sexual advances, requests for sexual favors, or other verbal or physical conduct of a sexual nature:
Is made explicitly or implicitly a term or condition of employment.
Is used as a basis for an employment decision.
Unreasonably interferes with an employee's work performance or creates an intimidating, hostile or otherwise offensive environment.
Sexual harassment may take different forms. The following examples of sexual harassment are intended to be guidelines and are not exclusive when determining whether there has been a violation of this policy:
Verbal sexual harassment includes innuendoes, suggestive comments, jokes of a sexual nature, sexual propositions, lewd remarks and threats; requests for any type of sexual favor (this includes repeated, unwelcome requests for dates); and verbal abuse or "kidding" that is oriented toward a prohibitive form of harassment, including that which is sexual in nature and unwelcome.
Nonverbal sexual harassment includes the distribution, display or discussion of any written or graphic material, including calendars, posters and cartoons that are sexually suggestive or show hostility toward an individual or group because of sex; suggestive or insulting sounds; leering; staring; whistling; obscene gestures; content in letters, notes, facsimiles, e-mails, photos, text messages, tweets and Internet postings; or other forms of communication that are sexual in nature and offensive.
Physical sexual harassment includes unwelcome, unwanted physical contact, including touching, tickling, pinching, patting, brushing up against, hugging, cornering, kissing, fondling, and forced sexual intercourse or assault.
Courteous, mutually respectful, pleasant, noncoercive interactions between employees that are appropriate in the workplace and acceptable to and welcomed by both parties are not considered to be harassment, including sexual harassment.
PRESTART CHECKLIST
To streamline your joining us, you'll be required to provide us with information.
Please bring the required documentation on your first day.
- Social Security number
- Photographic identity
- I-9 Employment Eligibility Form