Our clients expect to be able to reach us
24/7. While our business is become ever
more digitised, much of our communication
is still conducted over the phone.
It's crucial that all team members
understand the importance of phone
etiquette. This applies especially to our
customer support teams in London and
New York.
ABC Invest expects every member of the
customer support teams to attend monthly
training sessions on phone use.
You may think there isn't much to speaking
on the phone, but our expert trainers will
prove to you that the incorrect phone
manner can make a huge difference to both
relationships with customers and long-term
revenue targets.
TELEPHONE BASICS
a quick guide to telephone etiquette
picking up on
phone skills
Telephone etiquette
is important for all
departments in
ABC Invest >
Customer support
staff are expected to
attend a telephone
training session >
To get started, all
employees should
complete this quick
user guide >