290Product Guarantee
Subject to the conditions and exclusions set out below, Karndean
International Limited ("Karndean") guarantees that the product will not
wear out and will be free from all manufacturing defects from the date of
purchase for the guarantee period as set out opposite.
Wear out is defined as the removal of the wear layer and design pattern.
The guarantee is conditional on
the following:
1. The product has been suitably
specified according to the
guidelines set out in EN 649 and
been subject to normal wear
and tear conditions.
2. The product has been installed
by a skilled tradesman using the
correct materials and adhering
to the BS 8203 industry code of
practise, installation guidance
from Karndean Designflooring
and an approved adhesive.
3. That the product has been
cleaned and maintained using
the cleaning and maintenance
instructions provided by
Karndean and that barrier
matting or other such method
has been provided at all
external entrances to prevent
the ingress of outside dirt onto
the floor.
4. Protection has been provided
to avoid heavy point loading to
the floor.
This guarantee does not cover
the following:
1. Damage caused by external
factors including but not limited
to sunlight, water (including
water leakages and subfloor
moisture), stains, spillages, heat
or hydrostatic pressure.
2. Wilful or accidental damage.
3. Modifications, repairs or
alterations unless carried out by
a skilled tradesman and notified
to Karndean.
4. Poor installation of sub floor
materials, or the use of
incorrect sub floor materials.
Any claim made under this
guarantee should be made in
writing or by telephone to:
Karndean Designflooring
Technical Department
Crab Apple Way
Vale Park
Evesham
Worcestershire
WR11 1GP
Telephone +44 1386 820102