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6. Who to contact for making a complaint and how to
access our complaints policy.
Information for young people has been created by the Speech & Language
Therapists explaining the process for making a complaint.
Recognising the young people's communication difficulties, Prior's Court School
welcomes complaints made on their behalf by interested parties.
An Independent Visitor (Regulation 44 Visitor) and an independent advocate for
children and young people attend on a monthly basis.
All efforts are made to resolve a complaint with the appropriate member of staff
initially; if this cannot be done, the complainant is asked to contact the Director of
Care Services or the Director of Education and Lifelong Learning.
An appeals process is in place for cases where the concern is not resolved to the
satisfaction of the complainant. In some cases, such as with child protection
issues, there may be a need to pass on relevant information to the Berkshire West
Safeguarding Children Partnership, the child's social worker or the placing Local
Authority. All relevant information will be passed in a professional and confidential
manner. Serious complaints against Prior's Court School or the staff of Prior's
Court School are notified to Ofsted.
Prior's Court School's complaints policy details the appropriate members of staff
to contact and the process which will be followed. The policy is given to all new
parents/carers on admission. Copies of Prior's Court School's Complaints Policy
are available on our website and directly from Prior's Court School.