THE SERVICE OVERVIEW
ROUTINE VISIT OR RESPONSE PROCESS
6. The vehicle will be parked, the engine turned off and the vehicles and
belongings locked and secured before a thorough external and internal
(where authorised) check of the premises will be completed and assessed in
compliance with any specific customer attendance instructions (AIs) or to
establish the cause of any activation.
7. All customer keys received or returned are controlled via our key
movement log. Keys are retained in a safe, bolted securely within Kingdom
vehicles. All key movements are recorded within our key movement log. Key
audits are completed by the driver on a weekly basis to ensure all key bags
are accounted for and sealed and to ensure used keys in the week are
resealed). All keys are held in individual key bags marked only with the "M
Number" (unique code to Kingdom). No other details are retained within the
key bags. In the event of keys being lost or malfunctioning our customer
escalation numbers held will be contacted.
8. Where a Kingdom Patrol Manager system is supplied, the strategically
deployed tags around site provide proof of presence and supporting incident
management information such as photographs captured in real-time.
9. If required, Kingdom will liaise with any necessary external intrusion partners
such as alarm receiving centres to reset any system or with the emergency
services in the event of a serious incident, such as burglary or fire. We will
remain on-site and preserve any scene of crime or manage any repair
situation through our national approved supplier list as required (e.g.
boarding, glazing and locksmith companies) and only leave the property
once it is re-secured or upon your instruction.
10. Our mobile patrol driver will leave a security & property inspection record
and update the Kingdom National Operations Centre to close the request to
respond and to inform of safe exit.
• 4 •
SECURITY AND
PROPERTY
INSPECTION
RECORD
ASSIGNMENT
INSTRUCTIONS
KEY ISSUE &
RETURN LOG
ASSIGNMENT
INSTRUCTIONS
KEY
MOVEMENT
LOG
NATIONAL
APPROVED
SUPPLIER LIST