Poor quality could significantly impact our sales, and affect the ability to
attract new wearers and new opticians to our products.
This in turn could result in discontinuation of products, shutdown of lines,
closure of whole sites. This would then impact on our suppliers, and the
businesses that we may use every day.
What about the café you visit locally, or the shop that you stop at on the way
to work?
If our quality is poor, it could affect a lot more than you originally thought of.
The cost of
poor quality
Johnson &
Johnson
Contact Lens
Recall
Ciba Contact
Lens Recall
CooperVision
Contact Lens
Recall
Customer
Impact of Poor
Quality
Customer
Feedback /
Complaints
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