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New to Cruising?

If this is your first cruise, then you

are in for a treat. Regular cruise

passengers will already know the

great experience awaiting them.

Embarking the cruise ship is very

straightforward. Usually, your baggage will

be collected from you as soon as you arrive

at the port; and you will keep your hand

luggage with you.

Once your baggage has been taken you will

'check in' and pass through security as you

would at an airport. There may be a waiting

area where you will await your embarkation

call, but there is normally a minimal delay.

You will then board the ship and be directed

to your cabin.

Your baggage could take a couple of hours to

arrive at your cabin, especially on larger craft

with lots of passengers, so it is good to keep in

your hand luggage anything you may need until

your baggage arrives.

The ship may be very busy at this time as

arriving passengers are exploring the facilities.

Some passengers may have had long journeys

and head straight to one of the buffet

restaurants which will be very busy for the first

couple of hours; but they do quieten down after

a while.

You will be given an I.D. card when you check

in. This card is vital and you should carry it

everywhere. The card gives you access to

your cabin, allows you on and off the ship on

shore-based days, and records all purchases on

the ship. There is no other payment method

on ships; you have to use your I.D. card. All

purchases are recorded on your account. Many

cruise lines provide access to your account

details via the TV in your cabin. If this facility is

not available on your cruise, and you want to

check your account, then simply enquire at the

reception desk.

Moving around the ship may be daunting

initially, but you will soon familiarise yourself with

the layout and facilities. You will normally find

directional aids close to the lifts and stairwells.

There are many daily activities on the ship.

Most cruise lines will deliver a 'newsletter' to

your cabin in the evening detailing all of the

activities for the next day, so you can plan your

time on the ship, or arrange shore excursions

that you have not pre-booked.

Many cruise lines have set evening dining

times and you would have chosen or been

allocated a set dining time prior to your voyage.

Some cruise lines have a 'freestyle' dining

arrangement where you can choose your

restaurant and the time you wish to eat. Some

offer both.

If you do have a set dining time then it is

advisable to arrive as close to this time as you

can. You will need to check the dress code for

that day. If you prefer not to use the restaurant

on any given day, for example on a "formal"

dining evening, you may use the buffet

restaurants at any time.

Some cruise lines have additional speciality

restaurants and often there is a surcharge to use

them. You will need to book these early on your

cruise as they often get booked very quickly.

You will need to check with reception for the

booking arrangements for these restaurants.

You may not have pre booked any excursions,

or you may wish to add or enhance a booking

you have made. It is advisable to check how to

do this as soon as you get to the ship, to avoid

later disappointment, as popular excursions get

booked quickly.

OnBoard Gratuities

Many clients like the convenience of having

gratuities billed automatically and distributed

to all crew members by the Cruise line. When

the service received has been of a good

standard, this ensures that staff who are not

readily apparent, e.g. kitchen and laundry staff,

share in the total tips received. Also, if a client is

happy with the service on board, this method of

tipping saves the need to queue at the purser's

desk to have tips removed from their bill.

However, if you feel that the service has not met

your expectations, or you specifically wish to

reward individuals personally, then you can ask

for automatic gratuities to be taken off your bill.

Cruise lines advise us that crew members aren't

told which passengers have removed their

auto-gratuities until after the sailing has ended,

so you do not have to feel that service levels will

be affected should you decide to remove them.

You may have more questions than we can

answer here, many of which may be specific to

your particular ship. Please access the cruise

line website (addresses listed in this booklet) as

many of your answers will be there.

We hope you enjoy your holiday with

Jetline Cruise.

Happy cruising!!

TRAVEL INSURANCE SHOULD ALWAYS BE

PURCHASED AT THE TIME OF BOOKING

It is a condition of booking that you have adequate travel

insurance; however, some customers delay purchasing

Insurance until nearer the sailing date, or arrange for cover

to commence on their departure date. This would be fine if

Travel Insurance covered only baggage and belongings, but it

is recognised that the most important cover for travel abroad

is medical. The most common claim under medical cover is for

cancellation due to illness, whether your own or that of a close

relative, and you cannot claim if you knew about the illness at

the time of commencing the insurance; so:

It is advisable to obtain insurance from a company recognised

by The ABI (Association of British Insurers). Our recommended

Insurance Company is Holiday Extras.Call 0800 042 0216 for a

quote (agent code to quote WH882).

You should check that the cover includes:

1. Cruising

2. All of the countries being visited

3. Travel delay/disruption

4. Cover for Force Majeure

If you already have an annual insurance, please check that this

is adequate for each holiday that you take.

Index

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