8 When will i receive my travel
The majority of Travel Suppliers are now
paperless and when you receive your
booking confirmation and receipt, you
should not expect to receive hard copy
tickets. Where tickets are required, these
are generally issued by the supplier 7-10
days prior to departure and NOT at the
time of booking. Many bookings are
made several months prior to departure
and it is not practical to issue documents
early which may be subject to later
Flights: All you need is your flight
booking reference. You can then
go online (usually 24 hours prior to
departure) to select seats and print your
If you do not have a printer, this can be
done at the airport. **
** With the exception of Ryanair who
make a charge for printing your boarding
N.B. Jetline does not pre-book your fight
seats unless requested to do so.
Cruises: Most cruise lines require that
you log on to their system and complete
a "Cruise Personaliser". You will be
able to view your itinerary, access other
information, book shore excursions, etc.
If your cruise line does send tickets, these
will be 7-10 days prior to departure as
Other docs: Train tickets, hotel vouchers,
transfer vouchers, etc. These are generally
sent to you as email attachments.
What should i know about
Amtrak train journeys?
(This applies only if you have an AMTRAK
journey as part of your travel. It does
not relate to other rail travel, e.g.
Rocky Mountaineer). Amtrak operate
a maximum baggage policy, and this
can be reviewed at www.amtrak.com/
baggage-policy. You will need to
carry your passport when travelling
on Amtrak. Trains should operate as
per your confirmation, but unforeseen
circumstances could affect your journey.
We recommend that you contact Amtrak
on 0800 872 7245 (US number) 24 hours
prior to travel to reconfirm your
If you have more than one leg to your
journey, failure to check in for the first leg
will result in the whole journey
If you are travelling from Niagara Falls,
Canada, to New York you will stop at the
border to clear immigration (see VISAS
above) which could take approx. 2 hours.
This is included in the journey time and will
not affect your arrival time. However, it can
take longer if there is an unusually high
volume of passengers to process.
Frequently Asked Questions
What are hotel resort charges?
Resort fees and City Tourist Taxes are
now charged by hotels in some parts of
the world. These charges are determined
by the hotel or city council and are
subject to change. They cannot be
prepaid and are beyond the control of
What are my baggage
Airlines: Each airline has its own baggage
allowances for both hold and carry-on
luggage. We advise that you check on
your flight carrier's website which will
give you their permitted weights and
dimensions. Should you exceed these
allowances it will be your responsibility to
cover any excess baggage charges that
may be incurred.
If you have internal fights booked with
a different airline, these may differ from
your international flight allowances.
Please make sure that you take this into
N.B. US airlines no longer include any
checked baggage allowance for internal
domestic flights. Please check your
carrier's website for charges payable at
Cruise Lines and Trains: It is important to
check that all of your carrier's baggage
allowances have been taken into
consideration. For example, Amtrak have
a maximum baggage policy (see left).