Developing capacity in hydrometeorology: verification, quality management and meeting user need

Developing capacity in hydrometeorology:

verification, quality management and meeting user need

Moldova State Hydrometeorological Service (SHS) is being supported by the World Bank and the Global

Facility for Disaster Reduction and Recovery to help it meet user demand for weather, climate and

hydrological information services. Capacity building is needed on both the supply and demand sides of

hydrometeorological information services, as well as strengthening the interface between service providers

and users.

This project is part of the wider World Bank Technical Assistance Project 'Reinforcing Weather and Climate

Services' that is continuing to help transform the SHS into a modern service delivery agency, guided by the

World Meteorological Organization's (WMO) Strategy for Service Delivery (SDS).

Client/Partners:

World Bank/State

Hydrometeorological

Service of Moldova

Location:

Moldova

Date:

2018-19

for eventual certification under International

Organization for Standardization (ISO)

Standard ISO 9001.

3. Provide expert coaching for additional service

delivery improvement processes: helping SHS

benefit from international good practice and

expertise to implement service delivery processes.

4. Support improved use and management of the

weather radar for use in flood forecasting and

other hydrological applications.

Challenge

1. Support development of a SHS product

verification mechanism: developing a mechanism

to perform technical verification. Consolidate this

information with user feedback to produce the

information needed to target and design service

delivery improvements.

2. Support development of a SHS quality

management system (QMS): designing and

implementing a standardised QMS following

international good practice. Preparing SHS

www.jbaconsulting.com | @JBAConsulting | JBA Consulting