Our year 2014/15 | A position of strength
"All of the investments we make are to enable
us to deliver exceptional client service at a cost
that reflects what our clients value from their
law firm. This, when combined with our strong
values and service ethos, makes us a firm that
people really want to do business with."
Sarah Walker-Smith
Chief Operating Officer
+44 (0)115 976 6500
sarah.walker-smith@brownejacobson.com"_blank" title="Visit sarah.walker">sarah.walker-smith@brownejacobson.com
Over the coming year, our focus will also be on making
sure our systems can help us to drive efficiency across
all areas of the business and build capacity as we
continue to grow. We will, above all, retain our focus
on delivering innovative and affordable solutions for our
clients whilst maintaining our ECS levels.
There is no denying that technology is critical if we
want to deliver our vision of a forward thinking and
efficient business. Excellent progress is being made
on implementing a new practice management system,
which we expect will be in place by the end of the
financial year. The new system, along with a host of
other process improvements, will ensure we deliver the
transparency and value that our clients demand through
integrated, yet individual dashboard reporting, which
focuses on relevant KPI's and management information.
Behind the scenes we are also piloting a new flexible
working initiative to meet the changing needs of our
clients and people, as well as helping to make the best
use of the space we have available. All of these projects
are being run by our newly-formed PMO which will be
key to helping us deliver and embed the changes we
need to make.
Our website is our shop window and we have been
working hard to ensure it delivers the information both
our existing and prospective clients and employees
want and expect. This includes a new hosting platform
to draw all of our website and video training content
together, making it easier to access and search as it
is focussed on the client experience. We will also be
launching new web portals with tailored content for the
technology sector, public sector and our in-house lawyer
forum.
Enhancing the
client offer
People
strategy
New ways
of working
Driving
efficiency
delivering our
strategy...
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