SETPublications - Information Guide

Within the South Eastern HSC Trust we are continually trying to improve the quality

of our services as we want you to experience the best care we can provide. You

can help is to improve by telling us what you think of the services you have

received. Please ask any member of staff for a 'Have Your Say' Comments and

Suggestions leaflet to give us your opinion.

We will consider all of your comments and suggestions and share them with the

relevant staff and make changes were appropriate - your responses will remain

anonymous.

Patient Standards

When in hospital, visiting your GP or meeting your social worker, you want to be

treated with respect. The Northern Ireland Health Service has five standards for

staff when they great or give care to patients. These standards apply to all

services:

 Respect

 Attitude

 Behaviour

 Communication

 Privacy and Dignity.

Your Experience of the Health Service

If you are unhappy with the patient care you received, you have the right to let staff

or senior management know. They must deal with your complaint or comment

seriously and in confidence.

If you comment or complaint about the health service, this won't affect your care.

You can contact the Complaints & Patient Liaison Department at:

Lough House, Ards Hospital, Church Street, Newtownards, BT23 4AS

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