Our business serves the population of one of the world's greatest global
cities. London is vast, complex, dynamic, cosmopolitan - and it is 'our patch'.
We understand the challenges of navigating the London housing market,
having helped over 2.9 million Londoners with their property needs. Foxtons
has thrived by building a disciplined, problem-solving culture with people
who know and love this city.
Our leading brand and integrated branch network is structured to actively
encourage the sharing of applicants - because we know that Londoners move
across their city. Our understanding of London, and Londoners, is backed up
by 40 years of experience and over 15 years of meticulously recorded data -
we began collecting and storing market information long before 'big data'
became a household phrase. This report draws on over 8 million data points,
and we regularly leverage our proprietary data to help institutional investors,
Build to Rent operators, new homes developers and regulators make
informed decisions about the London property market.
Foxtons has always been an early adopter of technology and we remain at
the forefront of the proptech revolution, constantly alert to innovation that
can streamline the way we work and enhance the experience of our
customers. We are proud of the business we have built at Foxtons and our
core principles: Delivering an exceptional service through Reach; People; and
Technology. They are not empty words, they drive everything we do at
Foxtons and enable us to deliver exceptional results for our customers and
set the standard in estate agency.
REACH
The core of this report is an analysis of migration
patterns within London, based on Foxtons' data and
insight (pages 2-3). We explain how we use analytical
frameworks to help people make decisions about
where to live (pages 6-7) and we present key market
indicators for London and focus in on some case study
localities (pages 16-17).
PEOPLE
Our people are at the heart of what makes Foxtons
different. Our strong culture focused on exceptional
service and a commitment to continuous learning and
development, as well as attracting and retaining the
best in the industry, is the foundation of our business.
Throughout this report some of our most experienced
staff provide their unique insight and knowledge,
showcasing the level of expertise within Foxtons.
TECHNOLOGY
Our investment into proprietary technology powers our
unique ability to provide whole of London reach to all
our customers. Our technology fuels an exceptional
customer experience, as well as creating operational
efficiencies and velocity across the business.
Importantly, it allows us to build an extensive database
of customers, properties and transactions, creating an
unrivalled view of London (pages 24-25).
MOVING
PEOPLETHE BIG VIEW OF LONDON NIC BUDDEN
CEO FOXTONS
Our business serves the population of one of the world's greatest global
cities. London is vast, complex, dynamic, cosmopolitan - and it is 'our patch'.
We understand the challenges of navigating the London housing market,
having helped over 2.9 million Londoners with their property needs. Foxtons
has thrived by building a disciplined, problem-solving culture with people
who know and love this city.
Our leading brand and integrated branch network is structured to actively
encourage the sharing of applicants - because we know that Londoners move
across their city. Our understanding of London, and Londoners, is backed up
by 40 years of experience and over 15 years of meticulously recorded data -
we began collecting and storing market information long before 'big data'
became a household phrase. This report draws on over 8 million data points,
and we regularly leverage our proprietary data to help institutional investors,
Build to Rent operators, new homes developers and regulators make
informed decisions about the London property market.
Foxtons has always been an early adopter of technology and we remain at
the forefront of the proptech revolution, constantly alert to innovation that
can streamline the way we work and enhance the experience of our
customers. We are proud of the business we have built at Foxtons and our
core principles: Delivering an exceptional service through Reach; People; and
Technology. They are not empty words, they drive everything we do at
Foxtons and enable us to deliver exceptional results for our customers and
set the standard in estate agency.
REACH
The core of this report is an analysis of migration
patterns within London, based on Foxtons' data and
insight (pages 2-3). We explain how we use analytical
frameworks to help people make decisions about
where to live (pages 6-7) and we present key market
indicators for London and focus in on some case study
localities (pages 16-17).
PEOPLE
Our people are at the heart of what makes Foxtons
different. Our strong culture focused on exceptional
service and a commitment to continuous learning and
development, as well as attracting and retaining the
best in the industry, is the foundation of our business.
Throughout this report some of our most experienced
staff provide their unique insight and knowledge,
showcasing the level of expertise within Foxtons.
TECHNOLOGY
Our investment into proprietary technology powers our
unique ability to provide whole of London reach to all
our customers. Our technology fuels an exceptional
customer experience, as well as creating operational
efficiencies and velocity across the business.
Importantly, it allows us to build an extensive database
of customers, properties and transactions, creating an
unrivalled view of London (pages 24-25).
MOVING
PEOPLETHE BIG VIEW OF LONDON NIC BUDDEN
CEO FOXTONS
Our business serves the population of one of the world's
greatest global cities. London is vast, complex, dynamic,
cosmopolitan - and it is 'our patch'.
The fi rst half of 2020 has provided an unprecedented and
unique challenge for London's complex property market.
From a buoyant beginning to the lows of lockdown, we are
once again open and able to help London's diverse population
start, or continue, their property transactions.
We understand the challenges of navigating the London
housing market. Having helped over 2.9 million Londoners
with their property needs throughout our years of operation,
Foxtons has thrived by building a disciplined, problem-solving
culture with people who are passionate about, and refl ect the
diversity of, this city.
Our leading brand and integrated branch network is
structured to actively encourage the sharing of applicants
because we know that Londoners move across their city.
Our understanding of London, and Londoners, is backed up
by 40 years of experience and over 15 years of meticulously
recorded data - we began collecting and storing market
information long before 'big data' became a household
phrase. This report draws on over 8 million data points, and
we regularly leverage our proprietary data to help institutional
investors, Build to Rent operators, new homes developers
and regulators make informed decisions about the London
property market.
Foxtons has always been an early adopter of technology
and we remain at the forefront of the proptech revolution,
constantly alert to innovation that can streamline the way
we work and enhance the experience of our customers. This
was put to the test in the fi rst half of 2020; our teams were
able to immediately adapt their working processes to conduct
valuations over video calls and provide guidance to help
clients create video tours of their properties. This dynamic
way of working resulted in over 2,500 video tours of available
properties uploaded to Foxtons.co.uk to help Londoners
continue their property search during the Coronavirus lockdown.
We are proud of the business we have built at Foxtons and our
core principles; delivering an exceptional service through our
reach of over 50 interconnected offi ces, our highly motivated
people, and our industry-leading technology. They are not
empty words - they drive everything we do at Foxtons and
enable us to deliver exceptional results for our customers
and set the standard in estate agency.
2 The London Report | Moving people