Page 1
NETWORK NEWSThe regular newsletter for Palletways Winter 2014
Luis Zubialde
Exciting
times ahead
Welcome to the last issue of Network News
for 2014. The year has been one of cautious
optimism as the economy appears to have
got back on track and brings heightened
levels of confidence for UK plc's, including
our business, as we are about to move into
2015. However, at the same time, we have to
be conscious that economic achievements
close to home are not being matched in
Europe, where there is still a lot of uncertainty,
potentially affecting our customers who
export goods across the Channel.
What is certain is the phenomenal progress
that Palletways has made in the last 12
months and the opportunities that lie ahead.
The most significant development was the
launch of Vision 20:20, our strategic blueprint,
which sets us apart from our competitors by
taking operational efficiencies and customer
experience to levels that the industry has
never seen before. Being at the top of our
game means we lead where others follow.
Awards galore
A total of 33 awards were presented to the UK
network in November for excellence
in customer service and sales performance.
These included the 27 Platinum Club winners,
announced in the last issue of Network News,
and six awards for top
sales performance.
> Full stories on Page 4
Digital
Information
Hub Goes Live
It's official! The new Palletways Digital
Information Hub, which will deliver
significant operational efficiencies, and
even higher levels of added value and
service for the network and its customers
has been announced to the media following
an intensive training period for both
Palletways and members.
It was unveiled to the media and the
marketplace at a special launch at
Mercedes Benz-World in Surrey.
> Read more on Page 6
Page 2
Expanding into Austria
Palletways expands its
geographical coverage
by offering a full range of
services to and from Austria.
Page 3
Delivering on Quality
Staff work hard to extend
re-accreditation to the
ISO 9001 standard.
Page 4
Awards Galore
'Cheers' to our members as
they celebrate award success.
Page 5-8
Vision 20:20
Four page special report
Strategic blueprint revealed.
Page 9
Network Update
Chief Executive, James
Wilson and colleagues
Wolfgang Neumann and
Donald Pilz, talk about their
exciting plans for the future.
Page 10
Expert Advice
Getting the most out of social
media.
Page 11
The Pink Link Ltd
Staff are tickled pink with
their new offices.
Page 12
Christmas comes early
Palletways staff bring festive
cheer to Everyman.
In This Issue
Our Digital Information Hub, a key element
of Vision 20:20 has already been rolled out
in the UK and has attracted significant media
interest. It takes pallet networks into the digital
era, generating instant value-rich business
information for the benefit of our customers
and members.
This development and other initiatives planned as
part of the Vision 20:20 programme will combine
with our ongoing commitment to customer
excellence - as relected in our Sales and Platinum
Awards which are featured in this edition - to
maintain our position as the irst choice pallet
network in the UK and across Europe.
As we come to the end of 2014, I would like
to thank our members and staff for all their
efforts and contributions to the continued
success of our network. We wish you and
your families a very Happy Christmas and a
prosperous New Year and we look forward
to working with you in what promises to be a
very exciting year ahead.