Winter 2014
NETWORK NEWS
Page 5
Palletways reveals new
strategic blueprint
The Palletways Group has launched its new strategic blueprint to the marketplace and the media at
Mercedes-Benz World in Surrey.
Senior management from Palletways set out the Vision 20:20 strategy, revealed in the last issue of Network
News, which forms a key part of the Group's plans to dominate the pallet network sector for years to come.
This special four page report looks in detail at the core elements of the blueprint, with a particular focus on
the Digital Information Hub, which lies at the heart of the strategy.
Elements of the Vision 20:20 strategy
a special four page report
Our Vision 20:20 strategy is our blueprint for the future and sends out a clear statement
that we are determined to take the pallet network sector to a whole new level for the
benefit of our members and customers. In doing so, we aim to maintain our commercial
success and market leadership.
Ultimately, Vision 20:20 sets out to transform the way pallet networks operate and is
focused on continuously improving on what we have done before in terms of efficiencies
and adding value for our customers.
Luis Zubialde, Managing Director Palletways (UK) Ltd"
"
The Vision 20:20 launch took place
at Mercedes Benz World
Editors heard about Palletways' plans to
dominate the pallet network sector
An extensive programme to optimise territory boundaries served by members to
bring about significant operational efficiencies and cost savings from improved
delivery drop density and better trunk balances. The move will also support
Palletways commitment to delivering continuous improvement in customer
service excellence and satisfaction.
A Digital Information Hub - a first for the industry - which provides extensive
operational and customer data in real time to improve processes, communication,
traffic planning and vehicle utilisation. It covers everything from live vehicle
status information, which enables constant checks to be made on the location
and delivery of all consignments and the proactive management of consignments
at risk of any delivery issues; to delivery profiling, visualised on a heat map to
show where deliveries are currently being made and to create opportunities for
customers to serve new markets nearby.
The roll out of an online trading operation. This will mean customers can book
their express palletised freight deliveries direct online for the first time ever.
Development has been undertaken and testing is due to follow shortly with a
planned launch in mid 2015.
The launch of a web-based customer satisfaction research tool, which can be used
by all members to gain invaluable feedback from customers so that they can fully
understand their needs and respond accordingly with new service developments
and improvements.
A major brand communications programme to clearly promote Palletways as the
market leading pan-European pallet network.
The continued development of new business initiatives. In the last year the
company has enhanced its member commercial support, which has included
assisting Network Members with the recruitment of their own sales teams and
appointing Palletways Partnership Sales Managers, to help them generate sales. In
addition, there will be a continued focus on gaining national accounts to support
member trunk balances and build on recent business wins such as Yankee Candle.