Winter 2014
NETWORK NEWS
Page 8
Following the
implementation
of the Digital
Information
Hub, here is
what network
members had
to say as they
start to see the
benefits of the
Vision 20:20
strategy:
Members Go Digital
Martin Chalke, Director
at John T Evans Haulage
"All staff have received
training in implementing the
Digital Information Hub and
both our operating centres
in South Wales & Bristol are
benefiting from the new
system. It enables us to offer
new and existing customers
unrivalled visibility on UK
and European deliveries.
The system is also proving
an invaluable tool for inter
depot communication
ensuring our customers
are kept up-to-date with the
progress of all deliveries. The
new features allow for close
monitoring of all existing
accounts giving management
the information they need
to forward plan and build on
their successes. "
Jamie Moore, Director
at Glendale Transport
UK Ltd
"We have a very positive
opinion of the Digital
Information Hub and its
role in traffic planning and
customer management. It
gives our level of customer
service the edge over our
competitors and makes
life considerably easier
for our staff. In the past we
would have people shouting
across the office chasing
information on things like
traffic whereas now, we all
have access to this integrated
system. I'd describe it as a real
step-change for the business
and the industry as a whole."
Dominic Purslow,
Depot Principal at Jack
Richards & Son Limited
"Vision 20:20 is a significant
change for the business.
It moves us onto a new
platform and it will take us
where we need to go as a
business. From a customer
point of view, it provides
them with a web-based
platform which they are used
to using. Equally, our staff
are very impressed with the
new Digital Information Hub
and they have adjusted well
to using it as they are also
already used to web-based
systems as part of their
assignments."
Roger Wood,
Transport Manager at
Ketra Logistics Ltd
"We have fully embraced
the new technology. It
has allowed us to provide
a competitive edge that
was previously lacking
and we can't wait for the
next developments to be
launched over the coming
weeks. With Vision 20:20,
it's a case of 'so far so brilliant'
- it's all about creating
operational efficiencies,
accuracy of information
and speed of processing.
The Digital Information Hub
does all of this so well - we
can work faster and more
professionally, all of which
ultimately means that we
can focus more on providing
the best possible service to
our clients."
Andy Seagrave, Principal
at A.F.S Haulage Ltd
"The Digital Information Hub
is a wonderful innovation.
It's quite revolutionary
what Palletways has done
- no other pallet network
demonstrates what Vision
20:20 does in terms of
information technology."
Andy Mitchell,
Principal at Mitchells
of Mansfield Ltd
"Vision 20:20 has
potentially huge benefits.
The Digital Information
Hub gives you an instant
snapshot of what you're
doing on a daily basis. Our
staff found it very easy
to use right from the start
and a lot of our customers
have given great feedback
on it."
Geoff Hill, Managing
Director at Rase
Distribution Ltd
"We use two systems and the
Digital Information Hub is
the better of the two. From
our perspective, it's well on
its way to being the complete
package. As the system
evolves, we are confident
that it will become more and
more useful to us and to our
customers."
John Humphrey,
Principal at Cross
Country Carriers
"The Digital Information
Hub is a vast improvement
on where we were before. It
makes life much easier for
our customer service staff
and it makes things a whole
lot easier for our customers."