Page 0004

READERS LETTERS

Read what our customers have said about their cruise and our service

All aspects of the

holiday went like

clockwork, very

professional staff

On receiving our tickets etc, we noted

that a mistake had been made in the date

of an overnight stay in Venice, prior to

boarding our ship. I rang Jetline and they

apologised for the error, but then told me

the hotel was fully booked. They called

me back an hour later and asked me to go

on line to check whether i would accept

an alternative hotel they had found. This

turned out to be a fantastic hotel, albeit

not on the Grand Canal as the original, but

the accommodation couldn't be faulted.

We were very impressed with all the

accommodation and the private transfers

all went without hitch, using very friendly

and helpful drivers, and I must commend

Jetline for both the fantastic value as well

as the overall arrangements enabling us to

have a wonderful time. I won't hesitate on

booking with them in the future.

Regards, Alec Wood

First rate

Travel Company

We have used Jetline for two holidays: a

cruise to Norway in September 2015, and, in

May 2016, a trip to Niagara Falls, New York

and a cruise to Bermuda. Excellent value for

money, especially for Canada/USA/Bermuda,

where it was difficult to see how they were

able to put together such an amazing

package at such a low cost. Booking was

very easy, and the documentation was

comprehensive and efficient. The brochure

descriptions were extremely accurate,

and the hotels in Niagara Falls and

New York exceeded expectations.

Highly recommended.

Regards, Graham Smith

www.jetlinecruise.com

4

Amazing customer

service from Warren

Right from my first contact with Warren

- he was polite, helpful, not pushy and

most of all, he was patient! There were

eight of us who booked with him and for

each couple, he took his time to explain

it all, offered us choices and was friendly

and helpful throughout. I would definitely

recommend this cruise company - good

value, supportive staff and with people like

Warren on the team, the company provides

you with the trust and confidence you need

in arranging your cruise.

Regards, Nichola Forrest

Dear Jetline

From the first contact when I initially inquired about our trip the

representative's attitude (Graham) was relaxed and professional

with no hard sell approach. Further inquiries were always

conducted with patience and understanding with sound advice

offered, making me aware of some items I would not have

thought of. The quality of Jetline proved to be of the highest

level throughout our trip. During the trip we were well looked

after by Marilyn, who strived to make our travels as pleasurable

and memorable as possible. She was always approachable and

spent time to talk to everyone in our group during the first week

of travel, openly asking for our feedback and ideas, good and

bad, to enhance the quality of future travel with Jetline. All the

arranged excursions and accommodation was very good at worst

with the stay at the Fairmont Chateau at Lake Louise exceptional.

Over all, a commendable 10 out of 10. Well done

Regards, Rob Lye

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