6
Reducing Social Work Administration
Paul Murtagh
Keys Stats
collected for
NSPCC & DoJ
Efficient Stat
collection
Efficient
recording
processes
Primary Drivers -
What we need to ensure
Secondary Drivers
Which requires
Specific Ideas to Test or
Change Concepts
Exploration of the current
process to identify possible
improvements.
Meet with team to Identify any
duplication of stat collection.
Meet with data team to explore
if any stats can be collected
from other existing digital
sources
Revised, reduced DoJ key stats
Revisited, reduced NSPCC key
stats
AIM
To reduce the
amount of
time it takes
for Social
Workers to
record
management
statistics by
50% by
October
2020.
Propose meetings with DoJ
and NSPCC to outline project
and desired outcome and
agree key stats
Ask team to identify other
ways available to sources
require information
Can we extrapolate pieces of
data from existing information.
Could we enter the data
electronically rather than hand
written.
Explore if there are benefits to
moving from excel to an online
survey.
PDSA 2
PDSA 1
Aim:
To reduce the time it takes
for Social Workers to
record management
statistics by 50% by
October 2020.
Median:44 minutes
Goal: 22 minutes
The Team
Digital System Design
What we did
• Refined data points.
• Reduced duplication.
• Improved digital process.
User A User A
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Time
Number of Measures
How long does it take to complete the Stats form?
Minutes
New system Outcome Measures
44 minutes reduced to 2.5 Minutes
Challenges / Problems
1.Helping partners understand need and benefits
of change.
2.Creating shared ownership and a solution focus.
3.Gathering support and expertise to solve the
problem.
4.Managing change and introducing new
technology.
5.Getting different online systems to talk together.
Before
After