Neighbours helping Neighbours
Deborah Dalton, Senior Social Worker
Older People & Physical Disabilities, Antrim South
Why is this important to service users and carers?
To increase the number of
personal assistants (PA's) in the
Crumlin area from 10 to 50 by 31
What has it achieved?
What are we doing and why?
Insert Trust Logo
Lack of domiciliary care providers in Crumlin area.
Delayed discharges from hospital and recovery beds.
Support to service users and carers to choose who provides
their care - flexibility, choice and control.
Attendance at carer engagement forums and public events
identified that unmet assessed needs leads to:
Carer / Service user stress.
Service users want choice over who provides their care.
• Increase in no. of PA's registered with Centre for
Independent Living from 10 (Apr) to 66 (Aug).
• Immediate resource of PA's.
• Choice, Flexibility and Control for service users and
carers. Res Drop (4) GP Practice
(8) Social Media
Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20
Number of Personal Assistants Registered in
Number of Personal
TO 14 PA'S
RISE TO 22
PAGE RISE TO
I have never heard
of direct payments
I am treated like a queen
by my neighbours and am
delighted to be back home
Learning and next steps
Expand to other teams in Community
Leaflet into all new referrals for
Regular social media coverage.
Involve service users and carers.
Service user &