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Neighbours helping Neighbours

Deborah Dalton, Senior Social Worker

Older People & Physical Disabilities, Antrim South

Why is this important to service users and carers?

Outcome measures

Aim

To increase the number of

personal assistants (PA's) in the

Crumlin area from 10 to 50 by 31

Dec 2020.

What has it achieved?

What are we doing and why?

Insert Trust Logo

 Lack of domiciliary care providers in Crumlin area.

 Delayed discharges from hospital and recovery beds.

 Support to service users and carers to choose who provides

their care - flexibility, choice and control.

Attendance at carer engagement forums and public events

identified that unmet assessed needs leads to:

 Risk Management.

 Carer / Service user stress.

 Service users want choice over who provides their care.

CRUMLIN

• Increase in no. of PA's registered with Centre for

Independent Living from 10 (Apr) to 66 (Aug).

• Immediate resource of PA's.

• Choice, Flexibility and Control for service users and

carers. Res Drop (4) GP Practice

(8) Social Media

34

66

33

0

10

20

30

40

50

60

70

Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20

Number of Personal Assistants Registered in

Crumlin Area

Values

Median

Goal

Month

Number of Personal

Assistants

4

PDSA CYCLES

10 PA'S

(BASELINE)

LEAFLET DROP

CRUMLIN

RESIDENTIAL

HOMES RISE

TO 14 PA'S

LEAFLET

DROP GP

PRACTICES

CRUMLIN

RISE TO 22

PA'S

LEAFLET ON

TRUST

FACEBOOK &

INTERNET

PAGE RISE TO

60 PA'S

I didn't

know I

could

choose my

own carer

I don't

know

anyone

who

could

care for

me

I have never heard

of direct payments

I am treated like a queen

by my neighbours and am

delighted to be back home

Learning and next steps

 Expand to other teams in Community

Care.

 Leaflet into all new referrals for

Crumlin area.

 Regular social media coverage.

 Involve service users and carers.

INCREASE IN

PA'S

Service user &

Carer involvement

Index

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