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Safety Deposit - A small number of items can be stored in the hotel safe, please

contact a Duty Manager who will assist you with this request

Shoe Cleaning - Should you require your shoes cleaned please leave them outside your

door before 11pm, they will be returned before 7am

Spa - Creating a complete spa experience, the Elan Spa is an oasis of tranquillity and

relaxation, offering outstanding service and indulgent pampering in a truly opulent

setting. A charge of £25.00 per person, per day (bookable in advance) will be charged to

the individual guests wishing to use the Elan Spa facilities without a treatment booking,

this will be valid for use between our stated arrival time of 3.00pm and departure time of

11.00am and will be subject to availability.

Spa Products - We have a selection of Elan Spa products available to purchase and be

enjoyed at home. Please visit the Spa reception to view our full range of gifts

Please note that children under the age of 4 are not allowed into the spa area.

Children 4 to 16 years of age, are permitted between 7.30am & 9.00am and again

from 5.00pm until 6.00pm

For further information and to book your treatment please dial 301 from your room


Smoking - Please note that it is illegal to smoke anywhere inside the hotel. A charge

of £300 will be added to your card to cover additional cleaning costs. We ask that you

kindly use the external smoking area provided

Taxi - Our recommended taxi company is contactable on 01242 523523. Please ask

reception and we will happily organise transport for you

Telephone - To access an outside line please dial 9 followed by the full phone number

of the person you wish to contact. To dial another room simply dial 2 and then the room

number for example 201, 210

Please find below our telephone charges;

Local call 16p per minute

Regional Call 32p per minute

Mobile Call 70p per minute

Europe £1.13 per minute

USA £1.49 per minute

Televisions - All bedrooms are equipped with digital flat screen televisions offering

Freeview channels

Tea and Coffee - Your bedroom has tea and coffee making facilities, however please

contact reception if you would like fresh milk or any alternative speciality beverages


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