vALUES REPORT 2009
CONTENTS
LIvINg OUR vALUES CONTENTS
INTRODUCTION fROm SOPHIE gASPERmENT,
CHIEf ExECUTIvE Of THE BODY SHOP 3
TRIBUTE TO ANITA RODDICk, OUR fOUNDER 4
THE BODY SHOP – ABOUT US 5
STAkEHOLDER PANEL COmmENTARY 6
OUR vALUES – wHAT wE BELIEvE 10
ImPLEmENTATION Of OUR vALUES 11
OUR COmmITmENTS 12
RESPONSIBLE SOURCINg -
HOw DO wE mAkE SURE THAT OUR PRODUCTS
ARE RESPONSIBLY SOURCED ? 14
Our COmmunity trade prOgramme 16
COmmunity trade natural ingredients 19
COmmunity trade gifts and aCCessOries 21
COntraCt manufaCturing – Our ethiCal trade prOgramme 22
speCial fOCus materials - WOOd and palm Oil 25
HOw ARE wE REDUCINg OUR ImPACT ON THE ENvIRONmENT? 28
Climate Change 28
reduCing paCkaging and Waste 37
Our respOnsible use Of ChemiCals 40
HOw DO wE ENSURE THAT OUR PRODUCTS AND
THEIR INgREDIENTS AREN’T TESTED ON ANImALS? 41
HOw DO wE mAkE OUR CUSTOmERS, OUR STAff
AND OUR SUPPLIERS fEEL gOOD ABOUT THEmSELvES? 44
wHAT DO wE ACHIEvE BY CAmPAIgNINg? 47
wHAT IS OUR COmmUNITY INvOLvEmENT? 52