LIVING OUR VALUES
Values repOrt 2009
ABOUT THIS REPORT
the following Values report will detail what we have achieved over the period January 2007 to december 2008. to support this
report we conducted a stakeholder review so that we can continually make sure that our Values activity is focussed in the right
areas. We have always listened to our stakeholders – a combination of their views, our beliefs, and an analysis of where we can
make the most difference, is where we want to direct all our energy. this is only the beginning of the process - we will continue
to evolve and deepen this assessment of the materiality of our actions, ensuring that we are responding to our stakeholders
and achieving the greatest social and environmental impact. for this report we began our consultation by focussing on the
following groups:
CUSTOmERS – We launched a global Values survey to over 100,000 love your body™ card members, asking them what
concerns they have about the world and how they thought the body shop should be responding. in total, 3,615 customers
completed the survey.
NgOS AND ACADEmIA – detailed meetings were held with a number of stakeholders to ask their views, including forum
for the future, WWf, business in the Community and the university of manchester. these findings were triangulated with
our usual partners with whom we work on a regular basis, and those on our stakeholder panel.
STORE STAff – interviews were held with a small sample of store managers around the world.
ExTERNAL ExPERT – in addition to continued engagement with our stakeholder panel and ngO partners, we asked an
independent advisor, alan knight, to come into the body shop and review our Values approach and performance. alan
serves on the uk sustainable development Commission and is a highly respected voice, whom we felt would challenge
and provoke us.
following a review of stakeholder views, and a study of where we feel we can make the most impact, we decided that the
following areas would be our focus for this report:
sourcing responsibly – how do we ensure that our products and ingredients are responsibly sourced?
how are we minimising our impact on the environment? particularly focussing on:
- Climate change
- Waste and reducing the impact of our packaging
- Our responsible use of chemicals
how do we ensure that our products and ingredients aren’t tested on animals?
how do we make our customers, staff and suppliers feel good about themselves?
What do we achieve by campaigning?
this review will feed into the way we set targets over the coming years ensuring that our commitment to our Values remains
focused and responsive to our stakeholders.
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