INTRODUCTION
It gives me great pleasure and pride to invite you to read
The Body Shop Values Report for 2009.
the body shop is the original natural and ethical beauty
brand. We are passionate about living our Values and
responding to the growing challenges of living in a consumer
society that is also in harmony with the planet. We have a
unique opportunity to touch the lives of millions of people
everyday and to help them look good, feel great and be
confident enough to reach out to others. in this report we
explain the many ways by which we use this opportunity to
bring our Values to life.
since our last report we have seen many changes, and this report records
both our achievements and some areas where we still have much to do. We are
particularly proud that we have brought three new Community trade suppliers into
the business from samoa, kenya and ecuador. there are notable improvements
in increasing the use of reusable gift packaging and the use of recycled materials
in our packaging. Our customer facing campaigns go from strength to strength.
there are significant results from our campaigns on hiV/ aids and domestic
violence from our business around the world.
during 2008 we have added new resources to increase the Community trade
team, created a new focus for environment, health and safety to drive more
measureable progress, and started a project to develop a sustainable business
plan, focusing on developing products that derive their power and inspiration from
the natural world.
Our five core Values are as relevant today as they were when anita first set them
out - we are always looking for new ways to bring them to life. We believe that
our Values are at the heart of our commercial success and they are the key to
growing our business. as we go forward we will be more creative in bringing our
message to customers who are searching for brands with principles that they can
trust. in doing this we will deliver more positive benefits to everyone that we touch.
sophie gasperment – Chief executive of the body shop
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