LIVING OUR VALUES
Values repOrt 2009
ExTERNAL ExPERT
We asked alan knight, an independent external expert, to provide further commentary on the report and our performance.
We felt that alan’s retail experience would provide us with a different customer facing perspective to that normally provided
by our stakeholder panel. alan’s activities included the following:
meetings with the Values director and the Values team.
meetings with functional heads of department, responsible for driving Values activity.
roundtable meeting held with the executive Committee.
detailed review of 2009 Values report.
alan’s review did not include:
an audit of social and environmental data. this data is now collected and submitted to be part of the group audit process
for publication in the l’Oréal sustainable development report.
ALAN’S DETAILED COmmENTS CAN BE vIEwED THROUgHOUT THE REPORT:
“the body shop has a place in my heart, not because i am a passionate user of soaps, shampoos
and body butter, but because all accurate summaries of sustainability and retailing must recognise
the contribution of the body shop, their Values and anita roddick. Jan buckingham’s tribute says it all.
being asked to review this Values report was therefore an honour.
my journey around the body shop was a guided tour of the brighton store, my own visits to other stores
and interviews with key players and a discussion with the executive board. all credit to the body shop;
everyone was open, accessible and interested.
this Values report, is thorough, comprehensive, well written and one of the most interesting Csr
reports i have read this year - trust me i have read a few, but, it feels a bit too dry, a bit too mainstream.
the body shop for me is about being edgy, slightly cocky, and thought provoking. i encourage them
to be brave and recapture their edge.”
alan knight
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