LIVING OUR VALUES
Values repOrt 2009
fUTURE PLANS
BEYOND AUDITINg
in 2009 we will be announcing the implementation of a new strategy for ethical trade at the body shop. in 2007, we
participated in a study conducted by the institute for development studies at sussex university in the uk into drivers and
Constraints of ethical Compliance in the uk toiletries and Cosmetics industry. based on the findings from this study, as well
as feedback from our stakeholder panel and from an onsite review by senior members of the ethical trading initiative, we
are working to increase the consistency of audits and reporting on a global basis. this has required a review of the service
providers with whom we work, and the methodology employed. We will be increasing our efforts to look beyond the information
that an audit can supply. suppliers with whom we have a long-standing relationship will be invited to join process improvement
workshops and worker awareness raising sessions.
ExTERNAL vERIfICATION
at the body shop we always strive to be transparent and to ensure that we are meeting the expectations of our customers
and this includes our standards with regard to our supply chain. to this end we are proud to announce a new partnership with
the institute for market ecology (imO), an independent swiss certification body and expert in organic, ethical and fair trade.
We will be working closely with imO to review the rules that govern our Community trade and ethical trade programmes, and
to map where our operations require changes to better fulfil our objectives. the outputs from this work will be made public on
imO’s website, and also on ours.
In 2007 we were awarded a ‘Big Tick’
by Business in the Community for our
Community and Ethical Trade programmes.
≠≠≠≠
gOvERNANCE
based on the work we will be engaged in with imO, a fair trade steering group is to be established at the body shop,
chaired by members of the body shop executive Committee, and reporting into our CeO. We will be inviting ngOs and
interested stakeholders to join this body as a forum for debate and learning. We are committed to our vision of creating a
model for others to follow.
24