LIVING OUR VALUES
Values repOrt 2009
DEALINg wITH NON-COmPLIANCES
at the body shop we believe in positive engagement. should we find instances where suppliers are not compliant with our Code
of Conduct, we will always work with them to remedy the problem. suppliers are re-inspected to confirm that remediation of non-
compliances is completed satisfactorily. in 2007 we had 132 operational suppliers and in 2008, 140. each supplier is assessed
across a range of issues and may be judged compliant or non-compliant in each section/sub-section, the following graph details
where we found non-compliances in our supply chain:
NON COmPLIANCES IN OUR SUPPLY CHAIN
80
70
NUmBER Of NON-COmPLIANCES
2007 2008
60
50
40
30
20
10
0
ISSUE
sen
ion
nt
ty
ge
ion
r
rs
ent
bou
safe
e
g wa
hou
ciat
nat
cho
oym
eatm
d la
rimi
sso
liVin
king
&
mpl
y
reel
e tr
lth
chil
of a
disc
wor
e
hea
man
lar
nt f
dom
u
inhu
e
reg
loym
free
sh &
emp
har
TRAININg BUYERS
during 2008 we delivered ethical trade training to 35 key employees, increasing the number of attendees to include members
of our Quality and sourcing teams. using experts in ethical trade to deliver the sessions, we dealt with issues such as: the
drivers and constraints of ethical trade; how our own purchasing practices impact workers in the supply chain; and how we can
move beyond the auditing approach to strive towards continuous improvement of working conditions. the training has resulted
in a deeper and broader understanding of ethical trade issues within the organisation.
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