Improving Parents' Experience
with the Family Intervention Service
Bernie Melaugh Breige McGuinness
It is important that parents have their voices
heard so they feel respected and valued - this
will promote best outcomes for their families.
Parents deserve clear, concise and jargon-free
information about the Family Intervention
Service at the outset of involvement.
It is important to take the time to hear parents' voices
and learn from their experiences.
It is important to understand data to identify what needs
Next steps is the implementation of the Information
Leaflet with all Family Intervention Teams and the use of
"What Matters to Me" leaflet by all Social Workers at
their initial visits with families.
Why is this important to service users
What has it achieved?
Learning and next steps
To improve parents' satisfaction rating of
information provided by social workers from the
Family Intervention Service (FIS) (East Bank) by
30% by October 2019.
Family of measures:
• Service users' satisfaction rating of information
provided by social workers from FIS
• Number of families who have received an
• Service users feedback on how the What Matters
To Me Plan has impacted on their experience
• Impact on social work time of additional task of
distributing and explaining leaflet
What are we doing and why?
Our initiative aims to create better working relationships
with parents. The findings above show parents' responses to
a questionnaire seeking their views on their experiences of
working with Family Intervention Services.
From these findings the QI Team developed and tested the
use of an 'Information Leaflet' for families and 'What
Matters to Me' worksheet.