What is a Quality Improvement Project?
'We cannot solve our problems with the
same thinking we used when we created them'
There are many definitions of Quality and Quality Improvement (QI) therefore to enable a better
understanding we have defined them as:
Improving quality describes the overall ethos of Trusts, underpinned by a culture of safety, quality and
experience, where everyone is responsible for making services better.
Quality Improvement science is an intentional, systematic approach, led by staff equipped with the
skills needed to bring about change, leading to better outcomes.
A quality improvement project involves:
• Using a set of tools and techniques that support individuals to implement the cycle of
• Recognising the importance of context and culture and the need for leadership
• Testing a quality improvement idea on a small scale in a real work setting
• Measuring the improvements
• Learning from your results
• Refining your changes then testing again
• Repeating this cycle until you are satisfied with the improvement
• Recognising the importance of engaging those who deliver and receive care.