Social Care
It is essential that children and young people identified as 'potentially at risk' are seen by a social
worker and receive a timely response for assessment. Regional child protection procedures require
that children identified as being at risk are seen within 24 hours.
Within the Trust, the Single Point of Entry (SPOE) team triage all referrals for children who are
potentially at risk. This process ensures that all children who require a service from the Trust
receive this in a timely manner and guarantees that children identified as being at risk are seen
within 24 hours.
Facts & Figures
In this reporting period, 100% of children or young people were seen within 24 hours of a child
protection referral being made.
Protecting Children at Risk
The work to improve culture and morale forms part of the EMOJI quality improvement project
which focused on providing an outcome based framework to improving culture and morale and
ensuring the voice of the child was central to the assessment process. The focus of EMOJI in
this reporting year is around implementing a culture of safety as a foundation for improvement.
With staff turnover and low morale being a consistent theme it was agreed that the work with the
children would form part of the next phase of scale and spread.
Subsequently one of the senior managers developed a staff engagement partnership in one
sector using a collective leadership approach and invited representation from staff at all levels
across children's services in the Trust.
This group lead four work streams looking at:
• Public engagement and raising the profile of safeguarding
• Improving the recruitment process
• Improving the induction process for staff at all levels
• Celebration and appreciation.
Improving Culture and Morale
126 Goal 5: Integrating the Care - Social Care