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Goal 5: Integrating the Care - Social Care
Staff have been working hard in all these areas. For example, in order to improve the recruitment
process staff have developed a recruitment brochure and a series of videos which will be used via
social media during the external recruitment campaign.
• Staff engagement model to be further developed as part of embedding a culture of safety
and improvement, outcome and process measures to be established
• Virtual induction for new staff in children's services will be enhanced and developed. This
will be planned and delivered in partnership with the learning and improvement team
• Staff evaluation to support improvement.
NEXT STEPS
Children's Services Family Support Hubs
Early intervention family support services are provided to families with children (age 0 - 17 years).
This year the Trust provided support to 1188 families through the three Family Support Hubs. This
is an increase from 974 families in the previous period. In 2019/2020 Emotional Behaviour Difficulty
for primary school children was the main reason for referrals (426 of all referrals), which has been
the trend in the past few years.
Short term interventions are offered to parents, including behavioural support and establishing
routines as well as direct work with children around issues such as anxiety. The Hub also provides
signposting to voluntary and community services (including YMCA, Barnardo's, Action for Children)
that support families in their local area.
• Continue to promote and inform professionals and the community across the Trust about
the Family Support Hubs
• To further develop the Family Support Hubs to increase capacity to address the waiting
lists
• To identify needs and trends and attempt to meet these needs with suitable services.
NEXT STEPS
A lone parent of a 13 year old with anger
management issues was referred to the
Hub. He received 10 pre-arranged sessions
from the YMCA, with 10 sessions attended.
His mother later informed staff:
Parents and their 10 year child were
referred to the Hub by their GP as the child
was suffering from anxiety. On receipt of
therapeutic support parents reported:
"
"
He seems more settled; he is able
to express and communicate problems
before they escalate further. I believe
that he has grown with confidence by
participating in this scheme. The biggest
impact was he learnt how to deal with and
recognise triggers associated with anger
and how to resolve issues without
resorting to using anger. "
"
The Action for Children Family
Support Worker is a wonderful,
dedicated professional. Her
compassion and commitment is
second to none. Her work with my son
has started to help him find ways to
cope with his anxiety.