In 2019/2020 the Trust received 4,517 compliments - expressions of
appreciation and thanks to staff for the excellent services provided.
This is an increase from the previous year (4,082).
The graph below shows the number of compliments received per
year in comparison to the number of complaints.
Compliments
We are proud of our staff and ensure that positive feedback is shared and celebrated. Our staff
certainly appreciate feedback from their patients and clients and knowing when things go well (see
below for some examples).
"
"
Everything was first class. The
doctor, the nurses, the student
nurses and the care assistants were
professional, pleasant and efficient.
The area was clean and tidy also free
of obstacles. It was busy but overall
showed a well-run Casualty. "
"
I would like to highlight the
outstanding care given by a health
visitor during my recent postnatal period. I
found her to be compassionate, supportive,
knowledgeable and caring. It is clear that she
has a real gift for her role and I and my family
are incredibly grateful for all she has done for
us over the past year.
"
"
I attended the Day Procedure Unit
and I can honestly say that the staff
made my experience a very positive
one. Their friendliness and extreme
professionalism was second to none!
Thank you. "
"
My CPN. I have now been seeing
her for a while and she is just amazing. She
is so talented in her line of work and has
really helped me. She is so committed to her
job and helping others and I'm so glad we
have crossed paths and have connected.
She definitely needs to be recognised for her
hard work as she goes above and beyond.
Goal 1: Transforming the Culture 21