Goal 1: Transforming the Culture
Goal 1: Transforming the Culture
10Annual Quality Report - Next Steps Update From 2018/2019
Theme Title Next Steps Status
Goal 1:
Transforming
the Culture
Trust Values • During 2019/2020 the Trust will take action to align, transition, promote and embed
the HSC Values and Behaviours.
Patient
and Client
Experience
• The newly-established User Experience Leadership Sub-committee will drive quality
and improvement across the organisation. This sub-committee reports to the Safety,
Quality Improvement and Innovation Committee (SQIIC)
• User Experience and Personal and Public Involvement functions are working closely
to optimise and integrate an approach in alignment to regional direction
• The Trust will take forward actions in response to the regionally-led Home Care
Survey
• The incoming regional Online User Feedback solution will be integrated into the Trust
user experience framework
• The Trust will participate in the regional Always Event programme which seeks to
generate improvement in relation to key topics such as pain management, family
presence, noise at night and mealtime matters
• The Trust will work towards 100% monitoring of Mixed Gender Accommodation in
alignment with regional direction
• The Trust plans to launch a volunteer-led network for gathering user feedback.
10,000 More
Voices
• The Trust will continue to support the range of projects within the current Regional
Work Plan
• The Trust will utilise 10,000 More Voices/Sensemaker® methodology to support
implementation of internal user experience improvement work.
Complaints
and
Compliments • In the incoming year, we plan to undertake a staff survey to audit staff's knowledge
and compliance with the Trust's Complaints Procedures
• Update: - This has been deferred to 2020 as there was a delay in DoH policy issue
which had a knock-on effect to Trust policy issue. The survey was ready to be issued
in Feb/Mar 2020 but held back due to COVID-19 pandemic. This will be progressed
during 2020/2021
On Plan
Achieved
Behind Plan
Achieved
Achieved
On Plan
Achieved
On Plan
Achieved
On Plan
Achieved
Behind Plan
On Plan
Achieved